Assets

An Unassigned device is just that… unassigned.Why wouldn’t Previous Owner ignore an “Unassigned” and retain the actual Previous Owner?We need this for backtracking and reports.Unassigned is NOT an Owner.Does anybody have any thoughts?Our typical process is Owner uses device, device is returned and Unassigned/Check-in, then device gets reissued to an Owner again.With this process, we lose the 1st Owner information.  It doesn’t make any sense.

It has been requested by our Student Success Coordinator that we begin tracking the headphones used for testing. The goal is to maintain an inventory of available headphones and monitor their distribution during testing periods.Currently, many of the headphones we have on hand have limited identifying information, and in some cases we may only know the brand name. The coordinator would like a system that allows headphones to be checked out to teachers and staff during testing and tracked over time. This would make it easier to determine where a set of headphones is located and identify who last had them if they become damaged, lost, or need to be removed from inventory.Please let me know if you have any suggestions for the best way to implement this process.

We are familiar with and have been using custom fields for the InTune WiFi MAC addresses for some time now.  We are able to easily report on this information.  We are now wanting to report on the ethernet MAC addresses for desktop computers, and can’t see to find a relevant option in the InTune available fields in the integration app.  For example, both JAMF and Google Device apps have both ethernet and wifi MAC address information available.  Any ideas?  Does this feature just not exist? 

Is there a way to update custom fields (or any field) in assets with information from a CVS file? We have assets already in our system and a making changes to their information, in a custom field. I do not see where I can have that information update; specific information for each device, specific to that device from the CVS file.

Submitted on behalf of ​@BTefft 7034f23 tps: We are trying to get it set so teachers can verify a device without having edit asset permissions. However after reading this:https://community.incidentiq.com/integrations-73/unable-to-use-my-classes-to-verify-assets-since-permission-change-4312 We do not see the option to set verify asset in permissions and we also do not see the option in site options to toggle edit and verify as separate.

How can we send an email to a Parent using Rules to alert the parent that the Student has not used the Chromebook for 21+ days?There is no option to send to the Parent. 

I’m trying to apply the Asset Recent User Mismatch filter to an Asset View of Chromebooks that I’ve created and the results returned are far greater than I was anticipating. Does that filter pull only the most recent user to login on the device or does it pull all users that have logged in at some point?

We are using storage tracking for the first time and I just found where I could set some rules up for next year.  This year, we just checked them in and In Storage was sporadically setting.  Most of them stayed In Service.  Yesterday I created a view and set everything that was in a storage location to “In Storage”.  This morning, almost all of them have been changed back to In Service.  Am I missing something?

We have a Dymo 450 label printer and I’m trying to get it to print asset tags for our laptops. Major problem is that the labels are not printing properly, it’s cutting off the QR code we’re trying to print on them and there is no way to “nudge” the print over a few mm to have it fit.What settings should I be using to get this set up correctly?

How do you keep record of the condition of student devices? I want to be able to record if a device is in Excellent, Good, Fair, or Poor condition to help me figure out which devices need to be replaced early or reassigned to lower grade levels. We have the assets module but I don’t see an option to document asset status in the verification. Am I missing it or is it not a feature. Does anyone have a workaround for this?

Good afternoon Team, Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.    

Does anybody have a method to Follow an Asset?Example, we have (6) locations.  Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.We don’t want a Rule to get notifications on ALL Asset changes.  We just want the ability to Follow an Asset.  So, if we are expecting something… we can get notified when it happens.  Like, the Parent/Staff returns it at one of the school locations… it gets Checked In (which those Rules don’t work very well to begin with… but we don’t want notifications for All).If there was an option to Follow an Asset, then an Agent/Team expecting something to change with an Asset can just be notified specifically.

Summary of IssueWe are encountering an issue where barcode scans intermittently lose the first 1–3 characters when scanning into Incident IQ web search fields (asset search, ticket search, etc.).This behavior occurs across multiple barcode scanner vendors and models when used with Incident IQ only. The issue is not observed in native applications or on other websites.EnvironmentApplication: Incident IQ (web) Browsers affected: Google Chrome Microsoft Edge Browsers not affected: Native Windows applications (e.g., Notepad) Operating System: Windows (managed device) Scanner types tested (with issues): Netum NSL8 (2.4 GHz RF HID, no speed adjustment) Tera 1D scanner (HID, no transmission speed adjustment) Tera 2D scanner (HID, no transmission speed adjustment) Scanner types tested (no issues when configured): Nadamoo scanners with adjustable transmission speed / inter‑key delay Input Method: USB / RF HID keyboard emulation Barcode Types: Standard asset barcodes (1D and 2D)Observed B

We are in process of getting started using incident IQ. I am having a heck of a time getting the label printing process together. I have a Dymo 450Turbo and I cannot find a nice, durable label to use. Does Incident IQ have a durable laminated label they sell? Thank youKathy 

Hi Does anyone know if there’s a APi endpoint to update status of assets? for example, from “in Service”, to “In Storage”,we don’t want to assign and un-assign students users since they’ll be using their same laptop in new school years, we just want to mark it as in storage instead. Thanks!

We are begining our end of year audit process and i have given the staff instructions on how to verify the assets in there room using the incident iq app. well when they went to scan the asset tag it didnt pop up on mobile but they have claimed there room and in the browser version they cn see all there assets assigned to that room. Any ideas why it would work??

Howdy community! We currently limit a certain team to assets at specific locations and in specific categories:We’ve noticed that with these permissions enabled, these users are not able to apply any location filters to custom views:Is this working as intended? Ideally, they should still be able to filter out of the 128 locations they have access to. (Example: I want to filter down to only 1 location in my custom view.)This screenshot comes from a user with the Staff role assigned. The view they’re using is limited to a specific location types, however, this behavior is repeatable across all users and views we’ve tested within this permissions group.Our current work around is to have the user export their custom view > import the CVS file into Google Sheets > filter and sort in Google Sheets.Thank you in advance!

In Assets Explorer > Devices, is there a setting to allow asset tags to be sorted correctly numerically?Current sorting is 1-9, example:10,000110,00020,00065,000610,00070,00090,000etc.Rather, it would be helpful to sort having 10,000 [oldest asset] to 610,000 [newest asset].

Hello we are trying to create assets via API. I am able to create the asset but I am having trouble adding our custom field in. Ive tried to pass the custom field when creating the asset initially and I have also tried updating the asset post creation with the field. I had seen another discussion post where they did via the bulk set-info end point. I tried to follow that but it still did not work. Please let me know if I am doing anything wrong.  def set_asset_custom_field(self, asset_id: str, field_id: str, value):payload = {"AssetIds": f"[{asset_id}]","Request": {"Values": [{"Key": f"$assets.custom-field:{field_id}","Value": f"{value}"}]}} response = self.request("POST", "/assets/bulk/set-info", payload)

So we have 2 sets of 30 iPads.   They are in Shared iPad mode, and are not owned by anyone.   I have some various asset views that are looking for devices without an owner, because I would ultimately like for *most* things to either have an owner assigned, or to be somehow configured as a fixed “room asset” How would you configure these things so that they don’t show up in some of those Asset Views that I have.  As an FYI, we have JAMF School, and have done the integration into iIQ as well.   Thanks in advance. 

We are currently swapping out new Chromebooks into our elementary carts and wondering if there is a way to scan all 18 and edit the custom room field on all 18 at once. I.e change the room field to Cart- Room# 135. Or do I have to scan and edit each individually. Also if I can do that can I also bulk add text to say the PO# field? We are trying to find a way to filter and find them all at the end of a 4 year lease. Thanks in advance! - Dusty 

 I’m having the following where devices are verified but not populating in my custom view. 

Good afternoon, I have been importing Chromebooks with their serial numbers and asset tags into IQ.   I want the Asset Tag to flow from IQ to Google Admin console.    So far it only appears that IQ will update the serial number and the only Asset ID information that will sync to google is the Annotations Asset IT, which I can’t import anything into using the import utility.   Has anyone else ran across this?

After searching for/selecting someone in Users Explorer, it displays any assets assigned to them in the card- or button-type of display (circled below). The asset type, location (including room) and asset SN is displayed. But, is there any setting that can be adjusted to add location details to this asset card/button?Reason for my question...a teacher is assigned as the primary user to a lab of about 20 desktop units, so all those units display as assets in her users’ view to help her “quickly” find an asset to submit a ticket for...except it’s not that easy because she has to know the SN of the desktop.In her classroom, she has each station labeled 1-20, so those desktop positions are recorded along with the appropriate SN they’re assigned to within the IIQ asset info (specifically, the empty box underneath “room”). If location details could be displayed on the asset card, then choosing which desktop to submit a ticket for becomes much easier for her.On a similar, but different note,