Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 289 Topics
  • 1,083 Replies

289 Topics

B
BBrenner 82795ad tkObserver
asked in Assets

Deprovision Reason

Is there a way to remove the ‘Reason’ for deprovisioning a device.  We will be deprovisioning the devices for graduating seniors who want to keep their Chromebooks and would like to skip a couple clicks if we can.

2
Kathryn Carter
2 days ago
D
DBrown 1738381 ccpsObserver
asked in Assets

Random Deprovision

IIQ seems to randomly deprovision devices in Google which deletes them in IIQ but they are still valid.  Has anyone else experienced this?

1
Kathryn Carter
2 days ago
M
MSmith 51710f5 amherstk12Observer
asked in Assets

Room Audits

What is the best way to room audit in the summer? Ideally, we’d be able to “go into a room” to see all devices that are assigned in that room. I see there’s some ideas floating out here to click on a map and see nested assets within a room. We’ve created views before, but that gets extremely messy.Is there an ideal workflow currently, or just scanning?  

1
T
2 days ago
C
CHenneke 76364f2 mvisdObserver
asked in Assets

Linked Asset's

How would you go about filering how man devices are linked to students? Example: High School Library issues out loaner chromebooks to students that have forgotten theirs, but have rarely receive them back. Need to find out what students have multiple devices linked to them. TIA  

3
C
3 days ago
J
JTichavsky 433b89d creightonObserver
asked in Assets

Add a required field

Hey all! I’m trying to find how I can add a required field when adding new assets. I want there to be a field for IP Address and MAC address when creating a new asset (like a server). I have IP and MAC as fields but they don’t show up to select when I go to Required Fields. Any help is much appreciated! 

5
Kathryn Carter
4 days ago
J
Participant
jo.cpaParticipant
asked in Assets

Audit Manager & Jamf

Is there a method to verify Jamf devices?  Like Google and Intune?  

1
Kathryn Carter
4 days ago
J
Participant
jo.cpaParticipant
asked in Assets

Permissions - how to create a Role/Permission that only allows Students Assets readonly

We have “returns specialists” that help with Student asset returns.They are not Agents, and we do not want them to see anything other than the Student assets.How is this accomplished?

3
Kathryn Carter
5 days ago
E
ekangObserver
asked in Assets

Better indication for disabled chromebooks

My agents would like to have a field added to the display above to show if the chromebook is active or disabled so agents don’t need to get that information from the asset details page. 

5
E
6 days ago
R
rymcdougallObserver
asked in Assets

Linked asset relationship

This may be a dumb question, but is there a relationship between linked assests?In our old system there was a parent/child relationship between assets. So if I wanted to link an asset I had to go to the child component and select the parent asset it belonged to.However, asset linking in iiQ appears to be just that… a link. It seems as though, in iiQ, it wouldn’t matter if, for example, you were viewing the switch module and clicked on Link Asset and then chose switch chasis or if you were looking at the switch chasis and clicked on Link Asset and then chose the module. Am I understanding this correctly?

5
Kathryn Carter
6 days ago
C
CDunning 77001df cumberlandObserver
asked in Assets

Delete and/or rename a new view

I incorrectly set up a filter for my assets and would like to eliminate that view from the left side of my screen.  I also need to rename a view that I set up correctly, but did not give it a title.Thanks. 

1
Kathryn Carter
9 days ago
M
MMorris 407ff1d belprecityObserver
asked in Assets

Rules to automatically disable Chromebook when a student moves

So we have students that have a tendancy to take their Chromebook with them when the leave the district. We usually disable their accounts, but the Chromebook is still active. I’ve poked around in the rules and I can’t quite find what I am looking for.What I’d like to see is a way for iIQ to look at the student’s role. In this case, no access. Then I’d like to see it run a rule that looks for any Chromebooks that are assigned to them and then disable them via a rule. I’ve seen a few that are close to what I need, but doesn’t do what I want it to do. 

5
Kathryn Carter
9 days ago
C
cherObserver
asked in Assets

Can't see all my devices when I great an asset group

I like to create asset groups so I can have a quick look on how many devices I have and where they are. I just did another group and I know I have 88 devices, but only 2 shows up. I don’t know how to fix this so I can see all 88 devices? thanks, cheryl 

10
Kathryn Carter
12 days ago
J
JMims 6331bd6 shakerObserver
posted in Assets

Sources for pre-printed Asset Tag labels?

Hello,We prefer to use pre-printed asset tag labels, rather than printing tags from IIQ as needed.   Unfortunately our previous source of these labels is no longer an option, and we’re in need of a large quantity of labels for a Chromebook refresh.Do any other districts purchase rolls of pre-printed labels with a tag number and barcode that would be willing to share their source?   We’re looking for alternative options that would work well for scanning new assets into IIQ.Thank you!

8
Kathryn Carter
12 days ago
spsalexs
Contributor
spsalexsContributor
asked in Assets

Run a rule if a field is blank

Is there a way to run a rule if a text field such as the Google Apps annotated location field is blank? I didn’t see anything but maybe I am missing something?

4
Kathryn Carter
16 days ago
P
philacObserver
posted in Assets

Original Device Owner Report for Replacement Cycle

I use a custom EOL (End of Life) field to track our replacement cycle. I have realized that I need to use a generic date such as 6/30/2024 so users do not put in tickets to have a device replaced the date is is listed as expiring (we used the purchase date + the number of lifecycle months to calculate the EOL). As devices break and are replaced and put back into service, I need to document the original owner of a device class so I can slate them for a replacement device. A report would be nice, any other ideas?

3
Kathryn Carter
17 days ago
sbattis
Contributor
sbattisContributor
asked in Assets

Alternate asset tag format/size?

The built-in asset tag format works fine for physically larger devices (monitors, laptops, printers, etc.). However, I have come up against a number of devices where having the asset tag really improves our life, but the device itself is small.For example: the remotes that go with our hybrid classroom cameras. The asset tag lets us easily see which remote is paired with which camera. (And re-pairing them is a pain in the tuchus.) But… the standard size asset tag is just too big for the remote. Last spring I had an arts-and-crafts afternoon, having printed out 75% scale labels and then cutting them down.I have a handful of AV equipment that similarly lacks a large enough surface for a standard tag.Anyone have a good trick for printing _readable_, smaller asset tags? An approach for adding a second asset tag format to IIQ to print as an alternate in this situation?

4
Kathryn Carter
18 days ago
R
RWilkerson 907f98a butlertechObserver
asked in Assets

Model Categories showing even when not available in the product

As we have been working through importing our assets, when we get to choosing the model category, we are noticing that categories are showing up even though they are not available. We are not using a bunch of the categories and they are not turned on for either ticketing or facilities, yet it is still showing up as an option on the imports. Has anyone found a way to hide these so end users cannot choose them? An example is the Appliances from the IIQ catalog, there is a red x for both ticketing and facilities, yet when they do an import, they show as an option when doing a mapping.  This is causing things to be put in the wrong category.  

4
Kathryn Carter
19 days ago
P
PThornhill 297ebe1 denisonisdObserver
asked in Assets

Duplicate Asset Report.

Identifying duplicate assets.

7
Kathryn Carter
24 days ago
J
JSuarez_iiQEmployee
posted in Assets

When does your school district conduct inventory audits?

Before summer begins. When the school year begins. Before Winter Break.There's no one-size-fits-all answer to this question. We'd love to hear the reasons why your team chooses to conduct inventory audits during a specific time of the year.Sound off in the comments!

13
G
25 days ago
D
DGates 590ba58 csdObserver
asked in Assets

Keeping track of asset moves (New to IIQ)

Good morning, I am a new System Administrator to a district that uses IncidentIQ.  I have been tasked with finding a way to automate our asset location changes.  Our current system involves the following:Tech moves a device from Site A to Site B Tech fills out a Google form that documents the move from A to B Finance gets the form and then makes the change on their endWe would like to eliminate the middle step of the Techs having to fill out a Google Form.  If possible, we would like to implement some way in tickets of forcing a Tech to answer a question if a device was moved or not.  If the device was moved, it is to be documented some way in IncidentIQ.  I would then like to schedule a report to be ran at the beginning of the month that would send a list of all assets that moved locations that month to the Finance person’s email.Is this possible in some way?  Thanks for your time.

9
MSanchez 900a492 polkschoolsfl
25 days ago
R
RandyObserver
asked in Assets

Viewing assets by rooms

Is there a method available to visually assess which assets are allocated to specific rooms? 

3
Kathryn Carter
25 days ago
Layla Stone
Layla StoneCommunity Manager
published in Assets

FAQ - Can you control what Popular Device Categories users see in Ticketing?

Yes! You can allow users to find and select common model categories based on their role during the ticket submission. From the Model Categories tab, select the categories and then Set Priority. From here you are able to set the visibility based on roles.   For more information, please see our Knowledge Base Guide:   

130
Layla Stone
27 days ago
A
AHollon 7301637 asdk12Observer
asked in Assets

Bluetooth scanners and Rapid Scan

Hello, We have scanners capable of bluetooth, when connected with default settings they only scan partial numbers, if we slow down the transfer rate of the bluetooth signal, it will read the full barcode, however this does not trigger Rapid Scan.Is there a way to manually trigger Rapid Scan? We looked into the Scanner setting in IIQ, however do not understand what those settings are actually adjusting. 

5
A
27 days ago
J
JSanders 397a803 rbbschoolsObserver
asked in Assets

Deprovisioned devices unlinking from ticket

When I send a Chromebook to Dell for repair, they automatically deprovision the device, causing the asset/device to unlink from the iiQ ticket after syncing with our Google Admin Console. Is there a way to prevent assets from unlinking to tickets during repair, regardless of their status in Google Admin? 

6
Kathryn Carter
1 month ago
D
DRumpf 570102a apsbObserver
posted in Assets

SCCM IIQ Best Practice?

We are using SCCM for Windows Asset Integrations and occasionally run across issues where the device is completely gone from SCCM - we verify this by resource id, but we sometimes we see where when the device is renamed, it fails to update the asset with the new name stating that its still in use. Is there some soft of best practices that some have seen that will allow the devices to update. We hesitate on using the delete assets option for fear that it wont merge and just create a duplicate so we wouldn’t be able to check the real history without pulling up more than one device. Any input would be appreciated.

5
Kathryn Carter
1 month ago

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