Checkout Chromebooks

Hi ​@AWalker 5632030 wcs I am testing on my end and I am unable to replicate.

Are you able to take a recording of what you are seeing so I can troubleshoot further.

Thank you!

​@AWalker 5632030 wcs We have had some reports of the page not auto refreshing after an asset is checked out through the asset profile or the user profile. After some testing, this should be a UX/UI issue and is not affecting the actual assignment of devices. After you scan the asset and check it out you can manually refresh the page and the device should show as assigned to the user. You can also use regular checkin/checkout or Batch Deployment as alternative methods of assigning devices.
Please go ahead and submit an iiQ support ticket if you’d like to receive updates on the issue. 

thanks ​@EStapf_iiQ ! I was not aware of this issue.

​@EStapf_iiQ We were having the same issues just yesterday using the Asset Exchange. It wouldn’t assign even when we click the “authorize” button, until we did refresh the page. However, I lost the list of devices on the timeline at the bottom so I could not export that list or check it in real time. I had to open a second screen to create a custom view for the model laptop and location for the day, but our whole point of wanting to use the Asset Exchange was to use only one screen and not have to flip back and forth. It’s also happened a few times on two other deployments we had last month, but I assumed it was just a fluke.

​@PVALDESPINO 5803832 scuc I’m going to recommend that you submit an iiQ Support ticket. I am not aware of any existing reports using the Asset Exchange feature. 
You can submit that ticket from your ‘Help’ menu in product:

Thank you so much!