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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 514 Topics
  • 2,188 Replies
514 Topics
G
GLimperis 99322d9 lowellpublicObserver
asked in Assets
Staff Sign Off form

Is there a way in IIQ or Asset Manager to create a form stating what assets are assigned to a staff member and have them digitally sign attesting to the fact that they do have these devices assigned to them and or create a form also that they can sign off on attesting that the returned the devices apon leaving the district. 

542
Kathryn Carter
M
Participant
MattHenryParticipant
asked in Assets
Set DateTime Custom Field to Blank

I created a custom field that can be used to keep track of a specific date and time for an asset. I do not see a way to clear that value on the asset when it is no longer needed. Am I missing something or is there really no way to set it to blank once you set that field?

341
Melissa_iiQ
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
posted in Assets
Cart models in districts

Hello,Does anyone else in here have a cart model in their district?  I am currently trying to match our mappings to our Google OU’s .  I want to suggest that our Google Admin Console has to have an OU for every room that has assets in a cart for our schools, if they currently use them.  For example, one of our schools has 17 carts for 17 rooms.  My suggestion is for the OU to look like this, so i can map it in IIQ the same way.Chromebooks>School Carts>LN Carts>LN-103Chromebooks>School Carts>LN Carts>LN-104Chromebooks>School Carts>LN Carts>LN-106etc.Any help will be welcomed.

655
JRood 877c5a lvpioneers
Contributor
A
APalma 9672016 weldre5jObserver
asked in Assets
Labels: How to print to label sheet?

Hello all,I have a questions regarding Asset Label printing. I have seen a lot of teams using Dymos as the primary way to print these labels. Does anyone use Avery 5160 label sheets? If so how do you get those labels from the iiQ export into the template via word, docs, etc? Any help would be amazing!

1573
JRood 877c5a lvpioneers
Contributor
R
RWallace 1003c91 smithvilleObserver
asked in Assets
Assets Lite vs Assets. What is the difference?

We have Assets Lite not the full version of Assets.  What can I not do that I can if we had the full Assets?  

812
R
C
CWeber 4976289 casdonlineObserver
asked in Assets
Exporting multiple barcodes on a page

Is there a way to export asset barcodes for multiple students on one page? 

815
Melissa_iiQ
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graeme_godzykObserver
asked in Assets
Tracking software subscriptions

Hello,Is there a way that IIQ can track the following information for software/online subscriptions?  Name, Vendor, Purchase/renewal cost, purchase date, subscription start date, subscription end date, number of licenses, cost per license and responsible party?  I know I can set up automatic rules to alert on an expiration date, but would like to move all of this info off of my spreadsheets and use IIQ for all inventory, hardware and software.Thanks!

1002
G
G
Greg TObserver
asked in Assets
Add fees to the ticket while using the mobile IIQ app

Are there any plans to add a section where after the device is checked in for damage that we can add fees while using the IIQ Mobile app version? I have checked both the iOS and Android version.

331
Melissa_iiQ
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filter assets and only return back Asset Status = "In Service"

(API) How can I do a query and only get back “In Service” assets? I know how to do the query but cannot seem to figure out how to do the filter.

1035
J
Specialist
I
IYork 8209f0e rqsObserver
asked in Assets
Creating new Models by API

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

493
Kathryn Carter
N
NSmith 5973d4f unit5Observer
asked in Assets
Assigning asset status based on who is checking the item in/out

I’ve been messing with this for a bit today.  Basically we have our IT staff and 1:1 Building Point of contacts.  The 1:1 poc checks in/out devices and creates tickets for 1:1 issues at the buildings.  I want to make it so if an asset is checked in at the school, it sets the status to “In School Storage”.  I would then like to make it that when an IT worker checks it in, it sets the location to the IT warehouse and then sets the status as “In Storage”.  I could do it if I could make different asset rules based on the role of the person doing the work but it seems when I choose role, it’s the role of the owner of the asset not the person doing the work.  This will be our first collection with IIQ and I’m trying to figure out a good flow as we’ll be collecting 7000+ chromebooks from our Junior HIgh and High Schools.  Anyone have any ideas?

894
FGonz
A
AHoskins 7833f48 chindyObserver
asked in Assets
Updating an Asset on sync from Google Devices

Good morning! I am trying to create a rule that when a device is in a specific OU in Google Admin, it updates the device to “In Storage”. I am able to do this easily. My question is is there any way to make it update when Google Devices syncs overnight? I have the rule set to “On ‘Updated’”, but it does not update after a sync. Do I have to manually update it for that to work?

493
A
E
EJordison 907f9c6 rockcastleObserver
posted in Assets
'Print Asset Label" Stopped Printing Landscape

When I attempt to print asset labels through IIQ, I am unable to get them to print landscape, rendering them functionally unusable.This is a new development, as it worked correctly before the weekend.This is happening to not just me, but everyone in the department who tries to print asset labels.It is not an issue with my settings or the device, as labels print correctly in landscape in every other instance, including other Chrome locations and in the Dymo application. When I choose to Print Asset Label, I am not presented with the option to adjust the orientation of the print job. Even when I choose to “Print using system dialog...” and ensure that landscape is selected, the label still prints incorrectly. As mentioned, this worked correctly just 3 days ago, but now is nonfunctional.  Is this the result of an IIQ update?Any help would be much appreciated.

40425
sestep
D
DShoemaker 933f3a9 rcboeObserver
asked in Assets
Daily check in/out history

I would really appreciate a feature where you could check a box perhaps on the check in/out screen and see a the full history of devices checked in/out for the day. As it is, as soon as you navigate away from the check in/out page, the history erases and you can’t see prior check outs for the day. Even a report option where you can see check outs for a given day would be helpful as well. 

412
Kathryn Carter
J
JScurlock 827c1e1 onelowndesObserver
asked in Assets
My Classes Device CheckOut

We have our teachers checkout/assign chromebooks during preplanning to their students. We have them navigate as follows:My ClassesHRCheck Out Assets When we do this, it doesn’t change the device’s status to ‘In Service’. I would VERY much like to find a way that we could achieve this without having to give the teachers elevated rights. Any thoughts?

724
Kathryn Carter
S
SPenland 4671c29 gilmerObserver
asked in Assets
API and Depreciation Information

Does the API querying have access to Depreciation Information, such as Replacement cost? I get a whole lot of fields back when getting an asset but I do not see Replacement Cost.

433
S
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filtering Assets from API call with a command similar to LIKE in SQL not EQUAL

Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12

682
J
Specialist
Dave_CSD58
Dave_CSD58Observer
asked in Assets
Clicking asset goes to View instead

When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is  hidden beneath the View that comes to the top.  But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck. 

9610
Dave_CSD58
B
Participant
bbeaudetteParticipant
asked in Assets
Importing Assets - clarifying csv fields and custom field values

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

48517
Kathryn Carter
J
JSmallwood 743671a pikekyObserver
asked in Assets
Verify Asset Permission Only

We are looking for a way to assign only the verity permission to a certain group of District Level Tech.  We do not want them to be able to edit or delete the asset, just verity it.  Can this be done and if so what permissions would need to be set?

441
Kathryn Carter
P
PHolcombe 820bae5 everettsdObserver
asked in Assets
Asset View Foldering

I’m looking to clean up my options once I click on Assets.  Right now I have 14 views that list out every time I click.  This makes it so I have to slide/page down to get to the ‘Check In/Out’ option.  This is especially tedious to do on the mobile app.Is there a way to create a folder system for my views so that I can group them and thus shrink the number of views on my top level?

331
EStapf_iiQ
D
DLeyden 4909d0d pcaObserver
asked in Assets
Filtering asset views by attached files

Are there any ways in IncidentIQ to programmatically (or through a report) access files that have been attached to assets? Or to create views that filter assets by whether or not they have files attached to them?We are interested in tracking images of damage, repair document history etc to assets vs tickets, so we can keep a better overview of the history of damage on devices.

321
abrun_iiQ
R
ROddo 377ae38 sloanObserver
asked in Assets
Search by IP or MAC adddress

We are battling students bypassing our web filtering, when they do this our web filter just reports an IP address instead of a username. I know the IP address is in IncidentIQ and that would tie it to a device thus tying it to a student. Is there anyway to search by IP or MAC address?

422
R
G
GEspinal Parada 6803647 cfbisdObserver
asked in Assets
End of year bulk reset iPads

Via iiQ and google admin we’ve set up a great workflow to bulk powerwash CBs, has anyone done anything similar with iPads? We are testing intune and iiQ to see if its possible. 

412
A
Mentor
S
SNijjar 67f350 highlineschoolsObserver
asked in Assets
Looking to find a way to show the ethernet mac address in IIQ for all Intune devices

Hello When looking up a asset in IIQ the information for the ethernet mac address is not showing up in the networks details in IIQ. I am wondering how I can resolve this 

961
M

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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