Assets

Hello all,     Sorry to get back on this but I am still having issues with this.  It seems to have worked before but not working now.   Am I missing something? Looks like the asset I am working with is not triggering an update rule when I modify the Owners role.  I have tried several different assets with no luck.  When I check out the device to a user, the rule is triggered and nothing matches.  It says:  Asset does not match against filters defined for this device.  I checked the device for the correct model category, and it matches the filter.  If I just modify the user's role to “No Access” the rule is not triggered.Thanks for any input.

I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.  

Is there a way to import a CSV of asset ID’s that we want to print labels for? The labels are great, but the process is very manual when we have hundreds of new assets that need replacement barcode/ID labels. Part of our verification involves scanning into a spreadsheet that we use to move the devices to the appropriate location for the school year. Also trying to figure out where it is pulling the “Location with Room” data from as there doesn’t seem to be anywhere that I can find that data matched within the Rooms under the “Places” tab.

Under Purchase Information, is there an option for leased devices?  These devices will need to be returned to the Vendor in a certain amount of time, so they are not purchased outright but leased. 

Is there a way to check out devices that are already assigned to a student? For example we can't unassign a device when we check them in because our mdm reassigns them overnight and we don't want to turn that off.

I have created a custom field for department and I originally made it as a text field.  After thinking about it I thought that the select option will be better to keep consistency.  However, I do not see a way to edit this parameter.

Can I rollback or undo a Google sync? My devices mapped to a default location, removing them from their assigned room. It seems like me or someone in our team turned on location mapping without realizing exactly what it did.

Hello, Our Chromebook are assigned to a room and linked to a cart that is assigned to teacher. They can see the linked devices on their dashboard under My Assets, but it says they do not have permission to favorite the assets. Is there a rule/ permission that I do have turned on?Thanks,

IIQ community I need your help!!!I created a summer audit so I can verify the classroom devices at my school.  Things like projectors, monitors, etcThis is the schedule I created.  I want to know the best setting for the Assets at Risk timeframe given that I want to do the audit once every year.  I want the verified devices to stay in the verified state so I can make sure I get all of them.  My first setting had it at 3 weeks and devices I know I verified were now showing as pending.  Just need to know what the best setting for At risk should be.  Thank you in advance 

Hello,  I am trying to make tickets for Chromebooks that have physical damage done to them. I DO NOT want to have them to be “Checked In” into our storage. I just need tickets made for each asset. Is there a way to to do this. Thanks for any ideas! 

I updated the asset locations in the High School spare pool group for Long-Term devices. Specifically, I set the Location to: School: High School Room: 268 Specific Location: Cart 1 I made sure to save the updated location details for each asset, and confirmed that the updates were correctly reflected immediately afterward.However, each morning, I notice that the Location field for these assets automatically reverts back to "District" instead of retaining the updated school and room details. This has occurred consistently across multiple assets in the group, as shown in the screenshot attached.Can you please help me understand why these changes are not persisting overnight? Is there an automated process or sync that might be overwriting the values?

Is there a way to send notices to students regarding the specific device that they have lost and need to pay for?  

Looking for some assistance with creating assets with the API. I am hoping to create a workflow with my Jamf Enrollment policy to auto create a computer as it enrolls so I don’t have to wait for the job to run.  Looking through the documentation an asset ID is required to create an asset but if the asset does not exist it wouldn't have an asset id. I must be missing something so any guidance would be appreciated. :) 

The custom fields in my asset views are not loading.  The custom fields are also not showing up in the bulk “Set Info” menus.

I see that there is a pre-polulated dropdown list of fields available from Intune.I’m not sure how I can bring in other common fields in to iiQ.Primarily want to bring in RAM (Total Physical Memory) and BIOS.Does anybody know how to do this?

We have multiple users that have the same permissions, but are seeing different abilities to apply a Custom Field as a Filter.  Notice how Custom and Application are missing from the second screenshot.Anybody else experiencing this?  

What are some ways that you use IIQ to do an EOY inventory?  I have set up policies in Audit Manager to verify student Chromebooks and laptops etc. but what else can I do?

Is anyone else having issues with IIQ? I can’t even put a help ticket in. I can’t see any of the assets we have in our district.

Hi, I need to print Asset labels with the Serial Number and not the Asset tag. Is this possible? Thanks in advance.  Brandon

Would like to know how you assign devices to teachers.  In my building I like to assign not only the district provided laptop to the teacher but the other tech devices in the classroom.  They have a monitor, Airtame streaming device, Epson projector and phone in the classroom.  I do this because if they need to create a ticket for lets say the projector it already has them as the owner and makes it quicker to submit a ticket.  One issue someone on our team has brought up is when teachers move classrooms.  This would require us to make those changes or else they possibly could be submitting tickets for devices in the wrong room.  Is there anyway to set a device owner as lets say the room.  Does anyone have something they do that seems to work well.  My concern is that it would take more steps for a teacher to put in a ticket for one of those devices since they aren’t the owner.  Would quick tickets work?  Thank you

At my district when we can’t fix a problem in house we send the device off for repair. What is the best way to show that these devices are at the repair location. Is it to make a repair location and assign those devices to it or is there a better way? 

Is there a way to do a “mass” batch check in via importing a CSV or any other way? For example we have a list in a Google Sheet of 125 6th grade students asset tags. Is there a way I can drop them all in or do I have to still scan devices individually ?  Thanks in advance! - Dusty

I printed asset tags on my Zebra ZT411 last night and they worked fine, Now they are coming up as just 2 small boxes with the same settings last night. 

Is anyone experiencing issues when trying to pull up an asset and the page appears blank/won’t load the asset details?

I’ve built a middleware API to manage device management workflows when devices are checked in and out with more control/flexibility than webhooks currently provide.Looking for a way to meaningfully report information back to users from my API, I have two ideas: Asset Custom Field: does the API provide a way to set the value of a custom field for a particular asset? If so, then I could update this custom field with response/error information when a webhook triggers my “bridge” API. Asset Timeline: is there a way to add items to an asset’s timeline via the API? If so, then I could add things like “device successfully configured in the MDM” to an asset record.If neither of the above is an option, has anyone else done this sort of thing and have other suggestions?​​​​​​​Thanks!