Assets

Did the labels get updated?  Label options are no longer showing up under Site Options.  They have also increased the size of the bar code and the asset# has shrunk even more.  It is barely readable now.  Is there anyway to fix this?  We can barely read the asset tag#.  

Is there a way to remove the “Stolen” option from the user window when looking up a student in Asset Exchange? 

Is there a permission setting or something else that can limit an agent to only view assets for certain building/location? 

Just out of curiosity, is there anyway to add date on the export with a variable so it doesn’t get over written?I do not want to keep changing the dates especially if it’s a daily export.   

Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.

Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked.  The same thing is happening with unlinking as well.  

I am looking for a way to make a report\view of a certain Chromebook model that has had the Asset Tag field changed within a date range. I do not see a filter to look for the tag changing. Is there a way to get the information?

Student needs two devices. one for school one for home can I use the same student code for both?

It would be helpful to skip the model selection step when there’s only one option available.So the flow would be: open ticket > device/hardware > phone > Cisco IP phone (skip model selection) > issue.

When I have 1:1 devices assigned to users and a user leaves the district (but does not return their device), what happens to that device?  Is it just unassigned?  Is there a report of users who leave the district but do not return their device?

I am trying to import meta information for a bunch of phones all at once. I plan to use an asset import to get all of the phones into IIQ Assets; however, I am looking for a quick way to get each phone’s extension also added to each asset. Thoughts?

Is there a way to bulk update the Specific Location field for assets? When editing an asset’s details, there’s a field called Specific Location under the Room section. I’ve been using this field to record the Chromebook cart number where the device is stored.I know how to bulk update the Room information, but I haven’t been able to find a way to bulk update the Specific Location field.Ideally, I’d like to filter assets by serial number, update their Room, and enter the cart number in Specific Location — all in one batch process. This would save a lot of time compared to updating each asset individually.

We have a number of assets that stay permanently in a certain room where users come to said room to use the equipment.  To assign the asset to room X, we created a “user” Room X and checked the equipment out to this “user”.  Is this the best way to do this?Is there a way to assign equipment to a location without having to check it out to a user?  I’m curious as to how other institutions handle similar situations. Thanks,Marita

Does anyone have a payload to unassign an asset from a user, along with setting the verification date? I’m able to pull information from the API for a device but am having trouble updating fields on said asset.

Is it possible to do a data import of data that shows linked assets in IIQ?  For example, I have devices and carts as objects in IIQ.  I want to do an import of data that will link various devices to the cart that they are stored in.  I don’t know if this is possible when I cannot find any linked asset related fields in any of the screens of the import process.

Created an asset like I usually do, and iiQ froze in the middle of saving. Now when I search for the asset, it says no results.. if I try to recreate the asset, it says the asset # is in use. Is there somewhere else (like a database or management screen) where I can delete that asset # so I can fix this issue? 

If I link Asset A to Asset B, is there a way to have Asset A inherit settings from Asset B?Like location, room number, etc.

I’m reaching out regarding an automation rule we’ve set up in our IIQ instance that sends a notification to users when a device is assigned to them. The rule works as expected when we manually assign a device within IIQ, but it does not trigger when an integration (like Mosyle MDM) updates the asset owner.We’d like to know:    •    Is there a way to ensure that asset ownership changes made via integrations trigger automation rules?    •    If not, is there a recommended workaround that would allow us to notify users when a device is assigned through external systems?We’re trying to maintain consistency and ensure that users are notified regardless of how the assignment happens.Thanks in advance for your support, we really appreciate any guidance you can offer!

Hello all,     Sorry to get back on this but I am still having issues with this.  It seems to have worked before but not working now.   Am I missing something? Looks like the asset I am working with is not triggering an update rule when I modify the Owners role.  I have tried several different assets with no luck.  When I check out the device to a user, the rule is triggered and nothing matches.  It says:  Asset does not match against filters defined for this device.  I checked the device for the correct model category, and it matches the filter.  If I just modify the user's role to “No Access” the rule is not triggered.Thanks for any input.

I’m working on setting up an automated email notification that triggers when a student’s status is changed to “No Access” while they still have an asset checked out. The goal is to notify the site associated with the student and include the asset tag of the checked-out item in the email.I’ve configured a “User Updated” rule to handle this scenario. The rule executes as expected; however, the email content only returns the literal variable name {{Asset.AssetTag}} instead of the actual asset tag assigned to the student.Could you please advise if there’s a way to retrieve and include the asset currently assigned to the student in the email body? Specifically, I’m looking for a method to dynamically populate the asset tag in the notification.  

Is there a way to import a CSV of asset ID’s that we want to print labels for? The labels are great, but the process is very manual when we have hundreds of new assets that need replacement barcode/ID labels. Part of our verification involves scanning into a spreadsheet that we use to move the devices to the appropriate location for the school year. Also trying to figure out where it is pulling the “Location with Room” data from as there doesn’t seem to be anywhere that I can find that data matched within the Rooms under the “Places” tab.

Under Purchase Information, is there an option for leased devices?  These devices will need to be returned to the Vendor in a certain amount of time, so they are not purchased outright but leased. 

Is there a way to check out devices that are already assigned to a student? For example we can't unassign a device when we check them in because our mdm reassigns them overnight and we don't want to turn that off.

I have created a custom field for department and I originally made it as a text field.  After thinking about it I thought that the select option will be better to keep consistency.  However, I do not see a way to edit this parameter.

Can I rollback or undo a Google sync? My devices mapped to a default location, removing them from their assigned room. It seems like me or someone in our team turned on location mapping without realizing exactly what it did.