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Hey all! 

 

I have two users who are agents and unable to sign into Asset Manager with Google SSO. I verified their user accounts show as authenticated with Google SSO, and that they are in the “Agent” role group. The only thing I noticed for both users is that the agent policies aren’t attached to them. I have tried deleting them and resyncing, and I still get the same error. Everyone else is able to use SSO.

​@KAiello 57009d4 eps Thank you for submitting your question to our community! 😄

This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them: 

 

​@KAiello 57009d4 eps Would you mind private messaging me the two users? I would like to do some investigating to see if I can pinpoint the issue.

Thank you!

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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