Assets

Good morning!  I’ve been trying to figure out how to set device Asset Status to ‘In-Service’ status when they are logged in but have an Asset Status of ‘In-Storage’ My goal.. if something is In Storage, but is actively being used, I’d really like it to be In Service.  Can anyone tell me how to make this happen, and if it’s a bad idea, tell me why? Thanks all!  !--a=1-->

Hello,I am curious what process other school districts have in place for returning repaired Chromebooks back to the students. I am finding that students are anxious to get their device fixed, but once they are returned to our buildings, they sit and sit and sit until I finally go into the students and disable the loaner device they are using. I would say about 15% actually read the email sent to them saying to pick up the device. My process right now involves a custom status that says “Device ready for pickup” which is linked to the “Waiting on requestor” status. Once I set that status, it sends an email to the student with the information to pick up the repaired device. I also have a rule for stale tickets of this status to send a reminder email on day 3 and day 7.Again, just seeing if there is a better process out there.Thank you!Shelby

I want to allow my teachers to see student assets assigned and associated tickets in their My Classes view.    (Just like I do).  I can see the asset assigned and any associated tickets.  My teachers dont see any of that. Just a list of students with a submit ticket button.  

Hey all!  I have two users who are agents and unable to sign into Asset Manager with Google SSO. I verified their user accounts show as authenticated with Google SSO, and that they are in the “Agent” role group. The only thing I noticed for both users is that the agent policies aren’t attached to them. I have tried deleting them and resyncing, and I still get the same error. Everyone else is able to use SSO.

Is there a way to batch change the status to multiple items using their asset tag numbers?  I am looking to move outdated iPads to the “Need to Recycle” status.  

When I click on a user it shows no assets assigned to them.  If I check the asset tag it shows it is asigned though.When working in a ticket and I go to select asset it shows no asetts in the room.IIQ has been very unreliable for the past few weeks. 

When an asset is deleted does it stay in the deleted assets or does it get removed after so much time? Are the items permenantly there or do they go away after a set number of days? Thanks!

Our district distributes devices to students for the school year over the course of a couple of days.  How can we get statistics on how many devices were checked out on a specific day?

Hi all,I’m exploring ways to streamline the process of assigning assets to specific locations when a status is applied. Right now, it seems like you have to create separate rules for each location.Has anyone found a way to handle this more efficiently, such as using a custom field or another method, to assign assets to multiple locations with a single rule? I’d love to hear how others approach this.Thanks in advance for any suggestions!

Is there a way to get a report of how old each of the machines are in the system?

I have a view that I want to download via API.I can list the details of the view, but I don’t know what to use to actually get the entire list/results of the view via API.https://incidentiq.stoplight.io/docs/v1/89b6c035bf2bf-get-user-view 

I was wondering if there was a way to export "Insurance Expiration" and "Purchase Info” of an asset, when exporting a list of assets. I don’t see it listed under the columns tab. How would one add these items to the export? Thank you.

Hi. My district IT team spent the last 6 months getting onboarded to iiQ and started this school year with it as our ticketing and asset management system. In the past, the IT team had a script that updated our old asset management system with the recent user on Chromebooks as the assigned user. However, we had issues with students at the secondary level that never signed in to their devices, or elementary students who swapped devices amongst themselves, etc. I have suggested manually assigning devices in the past to which I get significant pushback. I’m trying to avoid the same pitfalls we’ve had in the past with missing devices that aren’t assigned, users with multiple devices assigned, etc. but without using a CSV to manually assign devices to a student ID, I don’t see a way out.

We would like to make inactive older models for which we no longer have assets in service. For example, we used to buy Dell 3120s. Very soon all the ones we used to have will have been retired and we would never acquire new ones. However, knowing this for the thousands of assets we have is not managable.I’m trying to find a way to generate a list of every model and the number of in service devices so that we can then make inactive models that we will no longer be using.I suspect there may be a different way to do this so I’m open to a different approach that solves the same problem.Has anyone done this who can advise us?

Did the labels get updated?  Label options are no longer showing up under Site Options.  They have also increased the size of the bar code and the asset# has shrunk even more.  It is barely readable now.  Is there anyway to fix this?  We can barely read the asset tag#.  

Is there a way to remove the “Stolen” option from the user window when looking up a student in Asset Exchange? 

Is there a permission setting or something else that can limit an agent to only view assets for certain building/location? 

Just out of curiosity, is there anyway to add date on the export with a variable so it doesn’t get over written?I do not want to keep changing the dates especially if it’s a daily export.   

Good afternoon Team, Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.    

Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.

Is anyone else having issues with asset linking?When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked.  The same thing is happening with unlinking as well.  

I am looking for a way to make a report\view of a certain Chromebook model that has had the Asset Tag field changed within a date range. I do not see a filter to look for the tag changing. Is there a way to get the information?

Student needs two devices. one for school one for home can I use the same student code for both?

It would be helpful to skip the model selection step when there’s only one option available.So the flow would be: open ticket > device/hardware > phone > Cisco IP phone (skip model selection) > issue.

When I have 1:1 devices assigned to users and a user leaves the district (but does not return their device), what happens to that device?  Is it just unassigned?  Is there a report of users who leave the district but do not return their device?