Assets

Greetings, Under asset explorer, before the update you were able to search assets in a room by changing the dropdown from all assets to room number.  The option is still there but when you type the room number nothing comes up.  Is this feature no longer available? 

We have Chromebook Spare Pools for each of our schools. Currently the only way for me to get an export (excel) of them is to go to Assets Explorer, click on each individual spare pool, and exporting them one by one. This takes a VERY long time, we have a lot of schools. Even worse is you can’t right click and open in new tab, to open a bunch of them all at once. Have to click on one, export, go back, wait for it to load, click on another, rinse and repeat.When I’m viewing the spare pool it shows a special filter:Yet clicking on that automatic filter does nothing, it just spins forever:I also don’t see any Spare Pool filters in the Filter screen: I don’t see a way to do a Filter and select Spare Pool and have a district wide report.In Spare Pool Dashboard there is also no way to export the list of spares with who items are assigned to.

Does anyone use IIQ to track changes for assets? For example;Record when a switch’s firmware is updated Record when security patches are installed on a virtual serverHow are you doing it? I’m not sure that creating a ticket each time for the asset would make for an easy to read change log.

I have the following mapping set up for IQ. When I run a full sync, it doesn’t seem to move chromebooks to where they need to go in Google Admin. Is there something that I am missing? I do have locations mapped. Could this be causing the issue?  

I’m seeing that when a device is deprovisioned in Google Admin, the Google app data isn’t updating in IIQ. For example, IIQ still shows the device is active in Google when it shows as deprovisioned in Google Admin. Is data no longer synced once it’s deprovisioned in Google? Or is there a setting I need to check?

Hello! We did our Google Admin Chromebook Asset bulk import to IncidentIQ and we have been entering asset data into the tickets and it’s been working great. Now that I’ve been through the process, I’d kind of like to just start over on our Chromebook import with as much clean Google Admin info as possible (When running the Google Devices Sync I have about 900 skips because there are assets conflicted over Asset Tag #’s already being used with a different Google Device ID). Can someone tell me, if I were to delete all of our Chromecast assets from the Asset explorer, will that remove the asset information from tickets that we’re already worked through? Or is there a better way to consolidate these devices by matching Google device ID? Thank you! Scott Sandrock

My assets are not importing correctly and now I have duplicate assets.  Can someone please help?

Good morning! I’m new to the IIQ Admin role and have been annoyed by a common issue when importing assets. First, when I “Add Field Mapping: SKU Number” it targets the field of “PO Number” for some reason even though that field has it’s own Target Field.   Then is there anyway on the backend to add the custom mapped fields so that when I do import I won’t have to custom add the Field Mapping? 

I started playing around with the Spare Pools by manually adding a device.  I would like to now bulk add more devices into a group.  I have all the asset tags for the devices, but I can’t figure out a way to bulk edit devices into a spare group.  My workaround so far has been to upload a csv with a column for spare pool that includes the Pool Name.  After uploading the file I noticed the original device is the only one still listed in the pool.  When I did a closer look at the import I noticed the original device had this comment.Does anyone know the syntax I need to use in the Spare Pool column for my upload so that I can bulk add to this Spare Pool? I appreciate your help!Nick

When a Student goes NoAccess, a Teacher loses the ability to assist Tech in recovering Assets since they are unable to view the Student.How can a Teacher (or last Teacher of record) keep the ability to view their NoAccess Student’s Assets.This only get more complicated by the fact that Followers cannot view tickets in the iiQ web interface (only emails).

We are fairly new to iiQ and are a little lost on what the purpose of the asset verification is. Our thought process is that if we touch the device, label it and give it to the student, we have verified it both physically and in iiQ. This is also our first asset management system, so we are new to the idea as a whole. Just wondering if anyone had a little more insight on asset verification or maybe some examples of how you use it within your district.

One of my techs came to me saying that one some assets, not all, when you bring up the asset record, the submit ticket button is greyed out. I had them provide me an example and when I got to the asset and hover over the submit ticket button, it shows “visibility is disabled for this role”.  Can any tell me what is causing this? Thanks in advance or your help!Gary

I was setting up a custom view and I wanted to exclude assets that were missing a value in a specific column I couldn’t seem to figure out how to exclude rows with null values.

I have a view for a Location to list the inventory there.It generates a list of 1500 items.How can I see the total # of each of those?I’m trying to balance inventory, but do I have to export this report just to get totals?Like75 keyboard/mouse combos 35 mouse 24 HP ProBook model 18 Macbook Air

Currently, when a device is assigned to a user the device label shows make and model of the device, location, and asset #. Is there a way to add additional information to that label? I am wanting the status to be included. Is there a way to change? 

Does anyone have a trick for deleting an Asset Group when the delete button doesn’t show up?I created a few groups, but wanted to delete them all and start over. When I got to the last one remaining, the “Delete View” button isn’t showing in the lower left corner as it should.Is this possibly a bug?

We are going through all of our assets and models throughout our district and while trying to get everything organized for our summer inventory we’ve noticed that the default model for Apple TV (4th Gen) is set to the category “Electronics-Projectors” and we would like to change this to be Display Technology, however according to the documentation on the Models Tab there is no way to change this in the fly-out window. Is this something we can do in a different screen or is this a feature that will be implemented in the future?

As state testing begins en masse for our schools, we often need/want to verify that the Student Chromebooks that they have checked out to them/at home are at the required ChromeOS level to support state testing.But, only Agents can view the Asset details that show the ChromeOS.  AND there is no method to allow a Teacher to have a Custom View to see the complete inventory for the class.This results in manual reports being generated over and over again as we attempt to confirm that the Google Auto Update ChromeOS policies are working/updating in advance of the start of testing.Is there ANY permission that can be added to the Staff/Faculty that will allow the Asset details (ChromeOS version) to be viewed by Teachers?

Hello! Can someone tell me what the intended purpose is of the “Assignment” field under “Meta Information” when editing Asset Details? The devices were bulk imported at the start of the year. I just edited the Asset Details of a Chromebook Asset Tag, but it is requiring me to enter some data into the field. Thanks! Scott Sandrock

Maybe I’m missing something, so I’m hoping someone has the answer. When looking at fields that I can map asset data to under “Incident IQ Apps > Manage > Data Mapping” - in the list of fields, PO Number is listed there and I have it checked to allow apps to update it, but when I go to do this with JAMF or Google, PO Number isn’t showing up as one of the fields I can map data to. Does anyone else map PO numbers from apps? If so, how? In our case, JAMF contains our iPad PO’s and it would be helpful to just have them write automatically overnight when the sync runs. I’m afraid to just write it in as a custom field and inadvertently create a completely separate field with the same name.

We are using the Deployment option in the Rollout Scount app. When I enter a device to be checked out to a student who already has a device it gives me a message, Maximum number of assets ( 1 ) for Student [NAME] are already in service.To continue, please authorize. How do I authorize?

Would anyone happen to know how to edit assets in bulk?  For example: Books.  If we have 30 of the same book, but need to edit all of them at once, is there a function for that?  Right now we have to click on each book one-by-one to edit all of them.  Extremely time consuming.   Deleting the assets, then cloning again won’t work because then we will lose data such as which staff books are assigned to.   Thanks for reading and helping1 

Does anyone have any issues seeing all users when checking out devices on the mobile apps? When we go to check-out, select an asset, we can’t see students when we search users. Happens on both Android and iOS.

Can data for custom fields for assets be imported?

In our district we use charging carts for our chromebooks. These carts are tracked as an asset. In our previous help desk system we were able to assign chromebook assets to  cart asset within our inventory. Is there similar option available for Incident IQ?