When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is hidden beneath the View that comes to the top. But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck.
Solved
Clicking asset goes to View instead
+2Best answer by Kathryn Carter
No ☹️ I was hoping that would fix, please submit a ticket to support so we can get this logged and fixed. Thanks
+18
+2Here’s a screen recording: https://drive.google.com/file/d/1bWZGR-i18I7h-5pkSg6FbwJCoVrt3N0W/view?usp=sharing
So what’s happening is I’m clicking into a view in Tickets, then selecting one ticket. Inside the ticket, I click on the user, then on the user’s page, I click their device and THEN it sends me back to the view I started out with, instead of to the device.
I did see while editing that at 13 seconds, when I select the user, the view is revealed briefly on the left side. So it does seem to be going back to a layer that’s underneath.
Finally, I don’t know how to disable flyouts, so help on that would be great. Thanks!
+3
Hi Kathryn!
Gary here. One of the IIQ Admins here at Center. Flyouts are not disabled.
Thanks!
+2OK I talked to our IIQ Admin and we do not have flyouts disabled.
Oops! Ha ha, I just saw Gary’s post. We probably both sent at the same time.
+3OK I talked to our IIQ Admin and we do not have flyouts disabled.
Oops! Ha ha, I just saw Gary’s post. We probably both sent at the same time.
I am faster….mine was first! ;)
+18
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+3
Ok I did that in site options. Does Dave need to do it as well?
+2I also turned flyouts off, refreshed, logged out and back in, and turned them back on. The glitch is still happening. 😥
+18No ☹️ I was hoping that would fix, please submit a ticket to support so we can get this logged and fixed. Thanks
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+2Done. Thank you Kathryn!
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