When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is hidden beneath the View that comes to the top. But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck.
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Can you share a screen capture of what you are seeing? Additionally, do you have the flyouts disabled?
Here’s a screen recording: https://drive.google.com/file/d/1bWZGR-i18I7h-5pkSg6FbwJCoVrt3N0W/view?usp=sharing
So what’s happening is I’m clicking into a view in Tickets, then selecting one ticket. Inside the ticket, I click on the user, then on the user’s page, I click their device and THEN it sends me back to the view I started out with, instead of to the device.
I did see while editing that at 13 seconds, when I select the user, the view is revealed briefly on the left side. So it does seem to be going back to a layer that’s underneath.
Finally, I don’t know how to disable flyouts, so help on that would be great. Thanks!
Can you share a screen capture of what you are seeing? Additionally, do you have the flyouts disabled?
Hi Kathryn!
Gary here. One of the IIQ Admins here at Center. Flyouts are not disabled.
Thanks!
OK I talked to our IIQ Admin and we do not have flyouts disabled.
Oops! Ha ha, I just saw Gary’s post. We probably both sent at the same time.
OK I talked to our IIQ Admin and we do not have flyouts disabled.
Oops! Ha ha, I just saw Gary’s post. We probably both sent at the same time.
I am faster….mine was first! ;)
Ok I did that in site options. Does Dave need to do it as well?
I also turned flyouts off, refreshed, logged out and back in, and turned them back on. The glitch is still happening. 
No 
I was hoping that would fix, please submit a ticket to support so we can get this logged and fixed. Thanks
Done. Thank you Kathryn!
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