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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 472 Topics
  • 2,004 Replies
472 Topics
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ROddo 377ae38 sloanObserver
asked in Assets
Search by IP or MAC adddress

We are battling students bypassing our web filtering, when they do this our web filter just reports an IP address instead of a username. I know the IP address is in IncidentIQ and that would tie it to a device thus tying it to a student. Is there anyway to search by IP or MAC address?

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GEspinal Parada 6803647 cfbisdObserver
asked in Assets
End of year bulk reset iPads

Via iiQ and google admin we’ve set up a great workflow to bulk powerwash CBs, has anyone done anything similar with iPads? We are testing intune and iiQ to see if its possible. 

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A
Participant
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SNijjar 67f350 highlineschoolsObserver
asked in Assets
Looking to find a way to show the ethernet mac address in IIQ for all Intune devices

Hello When looking up a asset in IIQ the information for the ethernet mac address is not showing up in the networks details in IIQ. I am wondering how I can resolve this 

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jmayesObserver
posted in Assets
Technology Accessories

How do you handle technology accessories that are issued with a device - ie: power cords, Apple Pencils, hubs or any other accessory without a serial number? Specifically for Staff - retiring/resigning staff that return equipment and say they weren’t issued certain pieces 

595
Kathryn Carter
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heindiveObserver
asked in Assets
How to export/view user asset checkout history?

We are trying to determine which users/students utilize our loaner devices policy the most so we can identify which users are abusing our loaner policy.Per asset in the timeline tab we are able to see the history of all the changes made to the device including the past owners of the device. However there does not seem to be a way to export the data for multiple devices timelines at once. There also does not seem to be a device history timeline in the user data tabs.We are open to using the API but cannot seem to locate how to export a devices timeline of events.Anybody know how to pull this data? as it seems strangely inaccessible.

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Participant
TechDavisParticipant
asked in Assets
Check-Out Process

Is it possible in the Basic checkout to scan a device and then be able to scan a student barcode without having to use the mouse to click the search or the checkout button? Example Current: Scan Asset tag and the system finds the asset then you mouse over to the search bar and then i can scan the student id and the system finds the student then i can hit tab and enter. Hoping to do: Scan Asset tag and the system finds the asset hit tab or put a tab in the barcode which opens the search for the owner to assign bar and then i can scan the student id and the system finds the student then i can hit tab and enter.

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Participant
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AThao 38030ce jacksonschoolsgaObserver
asked in Assets
Creating a rule for Intune device locations?

I am trying to set rules up for Intune devices as we are having issues with location mapping. Our devices are not in any groups which causes Incident IQ to set the default location as unassigned. Even if we go through and manually change the locations, the sync will kick it back to unassigned. Currently I am trying to test a rule where if a device’s location is updated, then the rule will assign the correct location. So I manually updated a device’s location and sure enough the rule worked. However, after a sync, Microsoft Intune “updates” the asset and the rule doesn’t work. I figured that since the location field is being “updated” the rule should work. I even changed the rule to work when the location equals unassigned and still doesn’t work.  Am I missing something here? I appreciate any ideas! 

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Participant
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
asked in Assets
Import Assets

I have a csv file of Backup UPS devices in my district.  I want to import these devices as assets in Incident IQ, but none of these devices have Asset Tags, so if I import them, the Asset Tag field will be empty.  Can I still import this file and not get any errors?

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Kathryn Carter
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TSaunderslucy 68018b6 motsdObserver
asked in Assets
Bulk update Asset Tag to be owner

Our Sync with google shows the Asset Tag as the name of the student, how do we bulk update the owner to equal the assets tag we have over 1,000 devices

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Melissa_iiQ
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DHill 5633177 randolphObserver
asked in Assets
Spare Pool Issue

I entered about 15 devices in a spare pool. The spare pool tab says I have 2 devices and when i click the tab it shows 15 devices. Any suggestions how to correct this issue with the spare pool?

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JAlspach 157bd05 shastacoeObserver
asked in Assets
Asset Verification in person ONLY

I would like my team to verify Assets in the field using the phone app, when they physically touch them. This helps to ensure we know with certainty that on such and such date the device was where it was expected.I do not want to force verifications through a ticket because too often, someone has opened a ticket for someone else and the system is not asking to verify the right hardware anyway. Also it would rely on the end user finding the serial number and such.I set up verification policies which seemed great but now each hardware related ticket will not close unless the device in question is “verified”. Is it possible to do what I am hoping to do? Thank you for your help on this otherwise great product!

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DAdmin 5004319 smithfield-psObserver
asked in Assets
Not a valid GUID

When attempting a bulk import of over 400 assets, system states that 367 of my entries in the Serial number field are skipped due to “Not a valid GUID”The file is a CSV with various serial number formats, but all fields have an entry.

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Kathryn Carter
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Contributor
KBremner 76000e4 mtbluersdContributor
asked in Assets
Filter based on Before "Today"

I want to filter assets based on a custom date field. The specific date option allows me to use “before” as an operator but then I have to pick a specific date. I want it to be “before today”. This option doesn’t seem possible in the “moving date ranges” either. !--a=1-->

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Specialist
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RLuxton 840e5d8 bps101Observer
asked in Assets
Generate New Asset Tag during asset import

If I create a single Asset I can choose to “Generate New Asset Tag” and it will create a random number, which I prefer.  But if I bulk import new assets I can only get it to choose the serial number as the Asset Tag.Is there a way to have it Random generate a Asset Tag that is not the Serial Number during a bulk import?I have searched and can not find anything on this

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MLund_iiQ
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rp2022Observer
asked in Assets
Rich Text Custom Field

Hello,I have a custom asset field that is viewable without any issues on the full IIQ website, but when viewing it on the mobile app the field is displayed for the asset but the data for the custom field is blank.The users that are looking at the assets and reported it to me are agents and have the necessary permissions to view the field and its data as they have no issues when logged in on their PCs.To provide details on the field: It is a RichText and contains a clickable link to an external web address for the assets warranty information. The field is updated via bulk upload and is set to https://pcsupport.lenovo.com/us/en/products/[SERIALNUM]/warranty with the actual serial number in place of the [SERIALNUM]. Below is a screenshot of the field’s properties:  Is there an issue with RichText fields on the mobile app, or am I missing something else?

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AWalker 5632030 wcsObserver
asked in Assets
Checkout Chromebooks

Every time I try to check out a chromebook to a patron it makes me scan the chromebook twice. 

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Kathryn Carter
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Participant
AMeyer Greendale SchoolsParticipant
posted in Assets
Chromebook location assignments

Hi all!I am working on a bunch of stuff in iiQ at my new district. One issue is locations associated with devices.For the Google Devices app, Location Mappings tab we currently have Map by OU enabled, with student OUs set to match their physical buildings.Staff Chromebooks are all in a single OU. With many of our staff traveling between buildings, choosing a single OU was not working. This results in all staff Chromebooks coming through with an “unassigned” location.I’m leaning towards enabling the Map by Owner’s location site option. But, I’m unsure if that means Map by OU will no longer work?Also, many of our elementary Chromebooks are shared devices stored in classrooms, which means they have no owner. Am I correct in thinking these devices would need an owner? In my previous district, we created virtual iiQ users to “own” those devices.

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Participant
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Participant
TechDavisParticipant
asked in Assets
Payment Date on Invoice

Is there a way to have the payment date show on the invoice that is generated from IncidentIQ?

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AHolley_iiQ
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CRoth 77076eb olsdObserver
asked in Assets
Asset Creation

Is there a way to search for who created an asset in inventory? I would like to be able to check who has created assets at our organization but cannot find a filter or way to export the information other than going into each device and checking the timeline. Thanks!

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AHolley_iiQ
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DWaugh 68036e5 nemetroObserver
asked in Assets
Parts and models (Feature request)

2 Features desparately NEEDED for Parts inventory to be useful…. (Please correct me if these exist already)Ability to link parts with their associated models (like printer models to their cartridges/fusers) and see that in the Asset view.Ability to grab a part from inventory and apply it to an individual asset so we can count how many consumables an asset uses up. 

764
Kathryn Carter
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Participant
AMeyer Greendale SchoolsParticipant
asked in Assets
Updating device locations when students switch schools

Figured a new topic made more sense than burying this in my existing discussion.We have Chromebooks with our students, and they keep their devices as they transition from elementary school to middle school & middle to high.Am I correct in thinking the following setup will work?At some point over summer, our SIS will send the new location info to iiQ (Pretty sure this is on us to “flip the switch”, if you will. I write out a rule to run at least once after this data comes over to assign the device’s location to the student’s location & push the changes to Google Admin I also double-check my Google Device mapping to make sure the OUs are mapped correctly.I thought the “Asset & Owner Location Mismatch” filter might be also be helpful, but nothing changed when I tested using it. Maybe I don’t understand how it’s supposed to work?

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Melissa_iiQ
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NSchroeder 2202fcb arrowheadObserver
asked in Assets
What Does The "Is Retired" Field Mean Concerning Asset Statuses

Hi,I’m wondering if there is clarification on what the “Is Retired?” field in the Asset Status Details is doing on the system end of things. If “Is Retired?” = Yes, does the system do anything with that information on the back end?  

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LLucille_iiQ
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EMontgomery 753f136 jdcsdObserver
asked in Assets
Asset QR Code brings me to the device in the IIQ App

We are in the process of onboarding to Incident IQ Asset Management and are trying to impliment the most efficient labeling process that works for us. We would like to leverage a QR code that, when scanned, will launch the IIQ App on our phones and bring us directly to the device. Now, I can add the link to the device in IIQ and it launches a web page that brings me to a view of the device but it is not very smooth or seemless. Is this something anyone has done, or am I just way out there in wanting something like this?

753
Kathryn Carter
EStapf_iiQ
EStapf_iiQEmployee
published in Assets
Clearing Asset Storage Information/Data

It’s Best Practice to utilize both Batch Check In and Check Out to clear Storage InformationUtilizing the Batch Deployment > Check In > Enable Storage Tracking creates Asset Storage information.   Here is an asset that is currently in storage:Using batch check out clears the storage location, assigns the device to the student, and updates the status from ‘In Storage’ to ‘In Service’: Batch Check OutAsset Profile After Batch Check Out In order to clear the storage location without using Batch Check Out (regular check in/out or manually assigning from either the asset profile or the user profile) you will need to write a rule or add to an already existing rule for Asset > When Checked Out:The name of the action item is "Unassign Storage Fields (Location, Unit, & Slot). The last way I know of to clear the storage information is done using bulk actions utilizing the ‘Set Info’ and then searching for ‘Storage’. You’ll wan to leave all these blank, which will clear the storage d

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Kathryn Carter
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SPenland 4671c29 gilmerObserver
asked in Assets
Exporting A bunch of assets a column that will not work for me

With our assets we have:Asset Type Asset Status Model Location Room Specific Location Asset Tag Serial Number and more…I am wanting to export most of those above but for some reason when I go to export, there is no column for Specific Location. Why is that?And looking at most of the Assets, they have the Field.How can I export that column?

402
JustinRaynor_iiQ

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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