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Removed or updated custom fields?

  • November 15, 2024
  • 1 reply
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ACampbell 717f23b friscoisd
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When you remove a custom field from a issue type, does it remove the field from all existing tickets? That is, the data that had been entered in that field is just lost forever? We accidentally had the wrong field on a ticket (two student ID fields with very similar names - one required and one not required) so we took the required field off of the ticket and put the optional field on. Now none of the existing tickets have a student id - they were all replaced with an empty field.

Is that working as intended? Or a bug?

Best answer by Kathryn Carter

@ACampbell 717f23b friscoisd Thank you for submitting your question to our community! 😄

This is working as intended. The data is gone since the field that it was entered into has been deleted. 

1 reply

Kathryn Carter
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  • Community Manager
  • Answer
  • November 15, 2024

@ACampbell 717f23b friscoisd Thank you for submitting your question to our community! 😄

This is working as intended. The data is gone since the field that it was entered into has been deleted.