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Reports Data MIA

  • August 13, 2024
  • 7 replies
  • 69 views
ADeLacy
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We seem to be missing our last year worth of data of tickets from both Ticketing and Facilities, we have opened a ticket but wanted to see if anyone else has run into this or potential fixes. 

Best answer by ADeLacy

Looks like the team was able to find a patch for our issue and it is now resolved. If anyone else runs into this please submit a ticket with support so they can patch and fix it for you !

--Issue resolved by IIQ team.

    ADeLacy

    7 replies

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • August 14, 2024

    @ADeLacy Thank you for submitting your question to our community! 😄 

    The support team should be able to pull that data, as I am sure you did not delete all of it. Let us know if you need anything beyond that! 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    ADeLacy
    Participant
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    • ADeLacy
    • Author
    • Participant
    • August 14, 2024

    @Kathryn Carter  The data can be looked up I see all 3.3k closed tickets just our reporting is not showing it, kinda throwing us for a loop as we need that data for trends, look ups etc.

    here is hoping they find our solution quick !!

     

     

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • August 14, 2024

    @ADeLacy I will add myself on the ticket, what is the number? 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    ADeLacy
    Participant
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    • ADeLacy
    • Author
    • Participant
    • August 15, 2024

    @Kathryn Carter Ticket # 5445.

     

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • August 16, 2024

    @ADeLacy Looks like our engineering team has been made aware, I will update you when I hear something! 😄 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    ADeLacy
    Participant
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    • ADeLacy
    • Author
    • Participant
    • Answer
    • August 28, 2024

    Looks like the team was able to find a patch for our issue and it is now resolved. If anyone else runs into this please submit a ticket with support so they can patch and fix it for you !

    --Issue resolved by IIQ team.

    Kathryn Carter
    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • August 28, 2024

    @ADeLacy Thanks for the update and glad to see a fix deployed! Let us know if you have any additional issues with this. 😄

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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