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Resolve ticket

+3

How can I keep a ticket from opening back after the requestor add a comment?

Best answer by Kathryn Carter

@MStewart 580d802 montgomeryisd Thank you for submitting your question to our Community.

You can create a rule to have the status to the ticket go back to “resolve.”

I hope this helps 😄

+18

@MStewart 580d802 montgomeryisd Thank you for submitting your question to our Community.

You can create a rule to have the status to the ticket go back to “resolve.”

I hope this helps 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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