"Room" -- how to make it not-required

  • 30 April 2024
  • 3 replies

Userlevel 1
Badge +3


I recently created a quick ticket template which as “room” as one of the required information that the requestor has to provide. Please advise how to make “room” as non-required on this quick ticket template. 

Thank you!






Best answer by ekang 1 May 2024, 17:47

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3 replies

Userlevel 7
Badge +12

@ekang Thank you for submitting your question to our community! 😄

If it is a custom field, you can edit the field and uncheck the “required” box. 

I hope this helps! 

Userlevel 1
Badge +3

I found the answer. It is a setting on “Site Options” that I need to adjust.

Room is not a custom field in my case.

Thank you. 

Userlevel 7
Badge +12

@ekang Thank you so much for letting us know you found your answer!