In the Rule Engine - is there an article or options that shows what’s available for each trigger? For example, I want to set a specific status from tickets created ‘from email’. However, set status isn’t an option in that specific trigger option.
TIA!
Best answer by JRerick
Figured it out.
Created the rule ‘from email’ that you want, then create another rule in “when created’ that provides the actions that you wish.
Figured it out.
Created the rule ‘from email’ that you want, then create another rule in “when created’ that provides the actions that you wish.
+10
Glad you were able to find a solution! Let us know if you have any other questions!
Best,
Emily
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