I’m trying to change the value in the Site Options page for “Sensitive Information Default Value” but no matter what I choose, new tickets have the option checked “yes” and it won’t let me change it. I’ve tried turning the site option to on, off, and not set, but there is always a check next to “Yes” on the ticket creation page. Am I missing something?
![](https://uploads-us-west-2.insided.com/incidentiq-en/attachment/cddbe456-fa86-4d26-a492-8667eec80aa8.png)
![](https://uploads-us-west-2.insided.com/incidentiq-en/attachment/0a334295-da00-4e45-a4ad-489aec22f16b.png)
Best answer by Mike1
View original