+1Hello community!
Our staff devices team utilizes a lot of email templates.
We have noticed shortcuts disappear after the agents log in/out. I’m not finding any documented limits to the number of shortcuts an agent can have.
Is there a limit to the number of ticket shortcuts an agent can have saved?
Best answer by APradhanang_iiQ
Good morning! Currently there is no shortcut limit that I am aware of at this time. But if users are still experiencing issues with the shortcuts please go ahead and submit a support ticket via the help bot or through email at support@incidentiq.com
Best regards,
Arun
+1
I’m wondering if there’s a character limit rather than a total number of templates.
+5Interesting, wow. Yeah, I don’t have nearly that many. I will certainly play around though and see if there is a character limit.
How are you creating these shortcuts - in the ticket or via tickets > shortcuts?
Can you share what one of the “at fault” shortcuts looks like?
+3
Good morning! Currently there is no shortcut limit that I am aware of at this time. But if users are still experiencing issues with the shortcuts please go ahead and submit a support ticket via the help bot or through email at support@incidentiq.com
Best regards,
Arun
Additionally, here is an article with more information on shortcuts:
Shortcuts: Creating, Utilizing and Sharing
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