Hello all ,
i was curious if there is an option to add a signature at the bottom of my ticket responses in IIQ to add to the professionalism . Has anyone had sucess when doing this?
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Signature for ticket responses
Best answer by AHolley_iiQ
Once you’ve created your snippet or shortcut and you’ve used it one time, it will display in the “Shortcut” menu option for further use going forward.
Feel free to let me know if there are any questions upon review!
Thanks,
Ashley
+8Hi
https://community.incidentiq.com/ideas/add-signature-field-in-tickets-4032
I would visit that link an upvote the idea! One of our iiQ Team Members also gave a ‘work around’ in that thread as well.
Thank you!
Hello and thank you for the resonse , i beleive that idea is regards to a physical signature for deliveries. Im talking about the signature as if the one when you send an email and it states your name, position , and contact info.
1 person likes this
+3
Once you’ve created your snippet or shortcut and you’ve used it one time, it will display in the “Shortcut” menu option for further use going forward.
Feel free to let me know if there are any questions upon review!
Thanks,
Ashley
+8
Melissa Hopson- Senior Implementation Specialist
1 person likes this
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