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Staff/Faculty don't see On Behalf when creating ticket

  • September 9, 2025
  • 4 replies
  • 101 views
E
Contributor
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Wanted to know if only Agents can assign tickets to other users.  We have some staff/faculty members we may want to be able to do this but when they are creating ticket and choose requester they don’t see the option to create on behalf of someone.  Is this only for Agents?

Best answer by AHolley_iiQ

Hi ​@ebloomfield33 - Adjusting your staff/faculty permission policies to include the permission listed below should allow them to submit tickets on behalf of others.

 

 

Thanks!

 

Best,

Ashley

4 replies

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • Answer
  • September 9, 2025

Hi ​@ebloomfield33 - Adjusting your staff/faculty permission policies to include the permission listed below should allow them to submit tickets on behalf of others.

 

 

Thanks!

 

Best,

Ashley

E
Contributor
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  • ebloomfield33
  • Author
  • Contributor
  • September 9, 2025

Hi ​@ebloomfield33 - Adjusting your staff/faculty permission policies to include the permission listed below should allow them to submit tickets on behalf of others.

 

 

Thanks!

 

Best,

Ashley

I did select that but didn’t seem to work.  I will go back later and make sure.  thank you

AHolley_iiQ
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  • AHolley_iiQ
  • Employee
  • September 9, 2025

Please keep me updated. Permissions can sometimes take 10-15 minutes to carry forward.

 

Thanks!

 

Best,

Ashley

Kathryn Carter
E
Contributor
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  • ebloomfield33
  • Author
  • Contributor
  • September 9, 2025

Ashley,  So stupid me had checked off the List Assets under Assets.  Long day.  Once I did List Users under Users it looks like it is working

thank you!!!

Kathryn Carter
AHolley_iiQ
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