Subtasks (Summer tickets)

Question

Good afternoon,

Was playing with the idea of making a ticket template for the typical Summer checklist we do in each room of testing audio/video, cleaning and checking the phone, and so forth. I found subtasks, but it appears the teacher would get an email everytime we completed a subtask. Is this true?

What do you guys all do for the Summer lists?

DDonaldson_iiQ · Accepted Answer

Good afternoon ​@dshadbolt,Thanks for submitting your question to our Community! You can control the notification settings within Admin > Site Options.From here you will navigate to Notifications > As Follower and then ‘Ticket Updated’Once you turn off the notifications for Faculty/Staff for example, then they should not receive those email notifications every time a subtask is completed.Let me know if this works for you!Thanks,Dani Donaldson

dshadbolt · Answer

Good afternoon ​@dshadbolt,Thanks for submitting your question to our Community! You can control the notification settings within Admin > Site Options.From here you will navigate to Notifications > As Follower and then ‘Ticket Updated’Once you turn off the notifications for Faculty/Staff for example, then they should not receive those email notifications every time a subtask is completed.Let me know if this works for you!Thanks,Dani DonaldsonThank you I was under the assumption it would fall under “Ticket Activity” instead of Updated.

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