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Team ticket routing

  • September 14, 2022
  • 1 reply
  • 80 views

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I am trying to route tickets when they are created to two different teams, I created one that works but the other team doesnt get assigned and when I add a 2nd team and setup self assignment the process stops self assigning to the first team and the 2nd team gets the assignments. I figure I am missing some sort of if then scenario but I cant seem to figure it out. I did check the forums and other suggestions before submitting this topic. I did try :) 

Thanks

Best answer by Hannah Bailey

@jjmill9299 
Thank you for submitting your question. Currently, you can only assign one team per ticket. 

1 reply

Hannah Bailey
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  • iiQ Community Manager
  • Answer
  • September 16, 2022

@jjmill9299 
Thank you for submitting your question. Currently, you can only assign one team per ticket.