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Tech Support Surveys questions

  • Aug 20, 2022 7:26 PM UTC
  • 3 replies
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Anyone have support survey questions that you use after tickets are completed that would like to share?

Best answer by mcsdwes

@ttaylor501 - We keep our survey’s very basic and for good reasons.  We only ask the following:

Overall, how satisfied are you with the service?

Was your issue resolved in a timely manner?

Provide any additional comments or feedback.

The longer the survey the more likely people will not fill it out so we went with the questions above and for some of our teams we only use the 1st and 3rd option.

 

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    • mcsdwes
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    • Aug 22, 2022 7:09 PM UTC

    @ttaylor501 - We keep our survey’s very basic and for good reasons.  We only ask the following:

    Overall, how satisfied are you with the service?

    Was your issue resolved in a timely manner?

    Provide any additional comments or feedback.

    The longer the survey the more likely people will not fill it out so we went with the questions above and for some of our teams we only use the 1st and 3rd option.

     

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      • ttaylor501
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      • Aug 22, 2022 7:32 PM UTC

      Thank you so much for your response. This is what I needed to know.

        Kathryn Carter
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        @ttaylor501 - We keep our survey’s very basic and for good reasons.  We only ask the following:

        Overall, how satisfied are you with the service?

        Was your issue resolved in a timely manner?

        Provide any additional comments or feedback.

        The longer the survey the more likely people will not fill it out so we went with the questions above and for some of our teams we only use the 1st and 3rd option.

         

        @mcsdwes thank you so much for your reply! 

        Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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