Hi there everyone, I wanted to reach out to see if there was a way to audit ticket actions for deletion. I have a few tickets that are getting deleted and would like to see who is deleting them? Right now, all I can see are the rules that may apply to the ticket and the status change notice. Nothing comes up for deletion. Is there something I am missing?
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Good Afternoon!
If you scroll down to the “Timeline” of the ticket, you should see a pencil Icon to the right. If you click on that, the details of the timeline will be expanded and provide you with further details about the history of the ticket. Does this help? Please let me know if you need further assistance!
Never knew you could do that. Thank you so much for that information
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