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Ticket Attachment File Size Limit?


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Anyone know the attachment file size limit on tickets? I need to keep some videos of the issue to for auditing purposes.

 

Also is there a list of formats that can’t be uploaded?

 

Thanks

Best answer by BCHSJAnderson

Thanks.

 

My workaround was to create a Shared Drive (Google), create a folder with the ticket number, uploaded the videos, then paste a link to the folder in the comments for easy access.

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Hannah Bailey
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  • iiQ Community Manager
  • 1690 replies
  • October 10, 2024

Great Question @BCHSJAnderson 
What I could find is you can not attach files over 100MB

These file types are not supported: ".exe", “cmd”, ".bat", ".ps1"


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  • Author
  • Observer
  • 13 replies
  • Answer
  • October 10, 2024

Thanks.

 

My workaround was to create a Shared Drive (Google), create a folder with the ticket number, uploaded the videos, then paste a link to the folder in the comments for easy access.


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