Ticket loading issue

I was hoping it was just me. Can’t get logged in on a new tab, but my “models” tab is behaving for now...

Same for me. I finally got logged back in but everything is loading very slowly. 

Slow loading at best. At worst, nothing loads or the page doesn’t fully render like it should. 

Seems to be getting better on my end...

Recovered here, too, it seems.

Might go knock on some wood...

Issues with modifying views/filters etc….

Looks like it is official as of now. 

Site Login & Loading Issues

New incident: Identified

We are aware of an issue intermittently preventing users from accessing the Incident IQ site or seeing blank pages load. Our engineering team is aware of this and is working to restore full system functionality as soon as possible. We will provide further updates as they become available.

Time posted

May 14, 12:34 EDT

Thank you ​@ADeLacy 

We are aware of this issue and our team is looking into it. 

​@ADeLacy Glad things are working for you now! Please reach out to our Support Team if you continue to see issues! 

Seems to be happening again. The entire site is slow to load anything at all. Will sit on blank pages for upwards of a minute before anything loads. Confirmed with others in our district as well.

Anyone else seeing this today?

Well - I guess that resolved itself. There was a solid 10 minutes where nothing worked, but now it seems to be loading.

​@jclark I noticed this too. Probably caught the tail end of the issue.

​@jclark ​@AMeyer Greendale Schools Looks like there was some slowness today on my end as well. If you are still experiencing this, please submit a ticket to support. 

Looks like loading issues may be back again for us today… seems to be same issues as before not fully loading tickets.

We just had another report of it in our district too, but I’m not replicating it myself (yet).

​@Kathryn Carter the problem here is when it happens, nothing loads (at least that’s what happened on our site), so submitting a support ticket may not be possible. If this becomes a bigger issue I’ll attempt to and see if it works.

​@jclark If not, I will ensure they know you are being affected by this. Also, you can always call or email support as well 😄

Ever since this our district has been unable to even access our IncidentIQ. We get a “This Site Can’t be Reached” error message. It says the server IP address cannot be found. I have called and left a voicemail and sent an email to support.

​@MLocke 773d4ae eacs Our engineering team is already on this. Y’all should be functional now.

​@Kathryn Carter we are back up, thank you!