We are looking for a way to provision user accounts with one ticket, in which multiple agents perform portions of user account provisioning.
For instance, one person creates the initial account, another person creates an account in the student infromation system, another person creates an account in the papercut software for printing, another person creates the users phone extension/voicemail ,etc.
Is there a way for multiple agents to work from the same ticket? Or a way for a ticket to move on to the next agent in the workflow of account provisioning? Hope this question makes sense.
Best answer by Scott-CCSView original