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Ticket Time Requirements

Does anybody know if there is a way to not require ticket action time, but require the labor rate time?

Best answer by Kathryn Carter

@ZCorrente 1430404 e2ccb Thank you for submitting your question to our community! 😄

I believe both of those are tied together with this site option Ticket Effort Logging.

This would be a great idea for our Idea Exchange: https://community.incidentiq.com/ideas

+18

@ZCorrente 1430404 e2ccb Thank you for submitting your question to our community! 😄

I believe both of those are tied together with this site option Ticket Effort Logging.

This would be a great idea for our Idea Exchange: https://community.incidentiq.com/ideas

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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