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Ticket Types

+2

Is there a KB that will tell my how to adjust the ticket types?

Best answer by smcelmurray_iiQ

Happy Friday @rbak ! You can’t add new ticket types, but you can rename any of the overall ticket types by utilizing custom names:

You can also customize your issue categories and issues underneath each of the ticket types:

Let me know if this answers your question or if you have any follow up questions.

Sarah

+8

Happy Friday @rbak ! You can’t add new ticket types, but you can rename any of the overall ticket types by utilizing custom names:

You can also customize your issue categories and issues underneath each of the ticket types:

Let me know if this answers your question or if you have any follow up questions.

Sarah

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