I’ve had a principle ask the other day if it’s possible to create a rule in Ticketing that can a ticket in Facilities as well as Ticketing?
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Hi
You can set up a rule in the IT module to automatically create a Facilities ticket when a specific type of IT ticket is submitted.
Using Ticket Templates, you can customize the Facilities ticket that gets created. If you have a specific example in mind, I’d be happy to provide screenshots to walk you through it.
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