Is there any way to update a ticket via Email other than using the specific 'Reply-To' address? Is that the only method Incident IQ uses to identify and associate responses with the correct ticket?
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Updating Ticket via Email
Best answer by TThompson_iiQ
Hi
Thank you for reaching out! I hope you are doing well. To piggyback off
Also, if you have an enhancement idea to reply to tickets via email, other than by using the ‘Reply-To’ method, please feel free to visit our Idea Exchange. There, you will want to add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to ur Idea Exchange below for your convenience.
https://community.incidentiq.com/ideas
Please let me know if you have any additional questions.
Thank you,
Tyrell T.
+1
Hi
Thank you for reaching out! I hope you are doing well. To piggyback off
Also, if you have an enhancement idea to reply to tickets via email, other than by using the ‘Reply-To’ method, please feel free to visit our Idea Exchange. There, you will want to add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to ur Idea Exchange below for your convenience.
https://community.incidentiq.com/ideas
Please let me know if you have any additional questions.
Thank you,
Tyrell T.
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