I have a Supervisor asking me if there is a way to find view/report/filter/dashboard all tickets that have been submitted but have had no activity on them? I have searched through the community and knowledge base and have not see a way to possible do that.
Best answer by Kathryn Carter
I would suggest creating a Ticket Custom View. If those tickets are still in the submitted status, they will show and adding the days stale, it will show how many days are greater than or equal to 2 days.
I hope this helps!
+18
I would suggest creating a Ticket Custom View. If those tickets are still in the submitted status, they will show and adding the days stale, it will show how many days are greater than or equal to 2 days.
I hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
