We are missing "Displays ticket templates throughout ticket submission" in out site options, anyone else?

Hello ​@CLee 1176405 shakopee,

Thank you for posting your question in the iiQ Community!

To make the Ticket Template visible upon creating a ticket, you will navigate to Tickets > Ticket Templates

Click on the Ticket Template you’d like to share and click on Permissions/Sharing. You can share the template with individual users or teams.

If you would like agents to manage Ticket Templates, this can be found in permissions.

Please let me know if this answered your questions and if you have anymore questions! 😃

Thanks,

Dani Donaldson

​@DDonaldson_iiQ 

When creating a new ticket the ticket template option isn’t there.  When we go to check in Site Options the ability to turn them on/off is not present either.
 

This is the second Site Options setting to go in weeds on us in a week. Yesterday the ticket description was disabled, confirmed no one within our team disabled it.

Hi ​@CLee 1176405 shakopee I apologize for the inconvenience here and I was able to replicate that on my end as well. This has been relayed to our team and we will be sure to keep you updated.