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What happens when agent user profile is deleted? Are tickets attached to profile deleted as well?

  • March 27, 2023
  • 3 replies
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What happens when agent user profile is deleted?  Are tickets attached to the profile deleted as well?

 

Thanks!

Best answer by benthicmp

@MSantiago We deleted one of our agents/techs and we can still see the tickets. However, I could not search by the agents name since they don’t exist. I was able to search a date range and find tickets from that person that they were assigned to. Once I found one ticket that had that agent assigned, I was able to then click the “View User” button and see the other tickets assigned to that user. Not elegant but it worked.

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benthicmp
Contributor
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  • Contributor
  • Answer
  • March 27, 2023

@MSantiago We deleted one of our agents/techs and we can still see the tickets. However, I could not search by the agents name since they don’t exist. I was able to search a date range and find tickets from that person that they were assigned to. Once I found one ticket that had that agent assigned, I was able to then click the “View User” button and see the other tickets assigned to that user. Not elegant but it worked.


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  • Author
  • Observer
  • March 27, 2023

Thank you for your quick response and help on this topic :)


Kathryn Carter
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  • Community Manager
  • March 27, 2023

@benthicmp Thank you for jumping in with that reply! I love to see out community members helping one another!!

@MSantiago Glad you got your question answered quickly! 😄