Hey ​@STPittsinger, 

Great question, the permanent ticket link gives a url that remains unchanged as actions are taken on the ticket. 

For example, a ticket may be assigned or moved to a different team or user and the url could change based on status.

A permalink allows for you to always go back to that ticket no matter what actions were taken that may have changed the URL. 

For example this is a standard ticket URL for an open ticket:

{your site}.incidentiq.com/agent/tickets/open?flyout-type=agent-ticket&flyout-id=0c399496-d7df-ef11-88f8-6045bd7a575f

Here is the same ticket but using it’s permalink:
{your site}.incidentiq.com/agent/tickets/0c399496-d7df-ef11-88f8-6045bd7a575f

Note that the “id” is the same for each (0c399496-d7df-ef11-88f8-6045bd7a575f), the permalink doesn’t include the type or how the ticket is open so as long as the “id” is the same it will link to that ticket.

Let me know if that makes sense, happy to help further!

Best,

John

​@STPittsinger Great observation! This feature is easy to overlook if you blink too fast I’ll do my best to explain. By default, tickets open in a flyout window, but this link let’s you view the ticket in a full screen mode instead of the flyout.

You can manage this through your personal iiQ settings. If you disable the option below, tickets will automatically open in full screen format, and the permanent link option will no longer be available. 

Hope this helps! If you have any more questions, don’t hesitate to ask!

Best,

Ashley

​@STPittsinger Thank you for submitting your question to our community!

I learned something new today! Thanks for all the info ​@AHolley_iiQ ​@JMcMillan_iiQ