Is there anyway to customize the Create Ticket page for users? It’s this page. We’d like to have different options or rename them. Any help would be greatly appreciated.
Would would just like to have IT, Facilities, and Events when a user clicks new ticket.
Best answer by RSmith_iiQ
Hi @Ashlee433751 . Yes, you can limit what ticket types users can view from the ticket type tab within the Issues tab. From the left nav, Select ADMIN>ISSUES> Ticket type tab. You can also rename the ticket types using Custom Names. Please see the Knowledge Base links below.
Hi @Ashlee433751 . Yes, you can limit what ticket types users can view from the ticket type tab within the Issues tab. From the left nav, Select ADMIN>ISSUES> Ticket type tab. You can also rename the ticket types using Custom Names. Please see the Knowledge Base links below.
