Why isn't there a search for Issue type at this level?

Hi ​@jo.cpa ,

I hope you’re doing great! Thank you for sharing the screenshot. The reason there is no search bar at this level is that those are the ticket types. And since all the ticket types are displayed at this level, users don’t require to search for additional ticket types and can select a ticket type from there. Once the user selects a ticket type, the next step to select an issue category. On this step, the user can search an issue type and it will appear in the results with its issue category. I’ll attach a screenshot for your reference.

This is currently an intended behavior but If you’d like the users to search for an issue type from the Ticket Type level, feel free to share this as an enhancement request on the Idea Exchange page by clicking on the link below:

https://community.incidentiq.com/ideas

Our product team will review the idea and if it seems possible, all the updates regarding this request will be posted there. I hope this helps! If you have any other questions or concerns, please let me know. May you have a great rest of your day!

Regards,

Jas

There should be recursive search of the Types, Issue Categories, and Issue Types.
The input method by design is a subpar experience.