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Custom Field Multiple Instance Import

  • October 27, 2025
  • 1 reply
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We have a custom user field that we use to track device insurance policy information, we allow multiple instances of the field.

When exporting users with this field as a column, it’s exported as [‘Instance 1’, ‘Instance 2’] however, I am not able to import using the same format such as [‘Instance 3’, ‘Instance 4’]. Instead of importing Instance 3 and Instance 4 into their own field instances, it instead imports as “[‘Instance 3’, ‘Instance 4’]” into the first field instance.

Is it possible to import two sets of data into two field instances? Like shown below

 

Best answer by svanassche_iiQ2

Good morning.  Unfortunately, there is no  way to import multiple fields in one field.  If you import something similar to “Instance 1 ; Instance 2”.  It shows up like this.  This would be a create enhancement request.

 

https://community.incidentiq.com/ideas

1 reply

svanassche_iiQ2
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Good morning.  Unfortunately, there is no  way to import multiple fields in one field.  If you import something similar to “Instance 1 ; Instance 2”.  It shows up like this.  This would be a create enhancement request.

 

https://community.incidentiq.com/ideas