Good Morning, Im having an issue where my supervisor can’t login using SSO. His account is showing as authenticated by local provider. In the logs he is showing as being synced. I’m new so please bare with me.
Solved
Google SSO issue.
Best answer by Melissa_iiQ
I recommend deleting this user inside of iiQ, and running a sync so that way the user is created by Google and not by iiQ.
You can delete a user by using bulk actions or inside of the user profile page. I included snippets of both below.
Please let me know if you have any questions or if this does not fix the issue. Thank you!
+13Good Morning
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Would you please provide me with the email this person is trying to login with? You can private message this information if you wish to. Thank you!
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I recommend deleting this user inside of iiQ, and running a sync so that way the user is created by Google and not by iiQ.
You can delete a user by using bulk actions or inside of the user profile page. I included snippets of both below.
Please let me know if you have any questions or if this does not fix the issue. Thank you!
Melissa Hopson- Senior Implementation Specialist
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Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+1I am also having this issue. Users were not manually created but when they synced over, they had the wrong role. I have updated the role mapping with the OU and ran another sync but 2 users still could not get in.
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Thank you!
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Thank you!
I sent a PM and never received a reply. The users see the following message. But the user was created through our Google SSO sync.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
