I’m getting emails from multiple users at our site that they are unable to login using Google SSO, but when I check their profiles in IIQ it shows that their accounts are all “authenticated by GoogleSSO provider”
Unsure how to resolve this issue. Should I delete the faulty profiles and re-sync? The profiles were all imported in the same way, so why are only certain users reporting issues?
Question
Multiple Users Unable to Login
Hi
I hope you’re doing great! Could you please reach out to IIQ Support? We’d be more than happy to investigate the cause. You can reach out to IIQ Support by navigating to Help > Submit A Support Ticket. Feel free to share example users who are unable to login and users who are able to login. That would be very helpful. I’ll attach a screenshot for your reference.
I hope this helps! If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
+18
I believe yesterday we were seeing some odd behaviors but it seems to be working today. 😄
+18
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