Users at multiple locations

Hi @mmickey. Thank you for your question. Currently, there isn't a way to assign multiple locations to users.

We are in the same boat and have an increasing number of users who move across multiple locations. It would great to prompt these users which location they are reporting from for each ticket. We can add as a field to our tickets, but that impacts rules and defeats the purpose of users locations. 

 @mmickey and @cgravesmcsd, this would be a great idea for the Idea Exchange- https://community.incidentiq.com/ideas

Having read this I am thinking I will need to make groups for each location since agents can be in multiple groups.

@DAdmin 6406f81 pittsfordcsd Thank you for adding your thoughts!

You could also make Teams from this too! Love seeing you are thinking about using groups! 

Here is the Teams guide if you are wanting to read further! 

This really needs to be addressed ASAP. It’s a very common occurrence; with staff, both teaching and IT, stretched to breaking, most districts have users who work in more than one location. These users in our district have become frustrated with your ticket system because they are unable to change their location when submitting a ticket, nor select a piece of equipment at that (2nd, 3rd) location. The SIS system we use lists multiple locations but IIQ picks whatever’s at the top of the list as their location. We are able to modify this, and have done this for a few staff then locking it, but that doesn’t solve the lack of multiple location choice.  **I do like  cgravesmcsd ‘s suggestion to allow certain staff who travel to choose their location when submitting the ticket.**

 On the IT side: In my previous district I covered tech support for 3 schools, so that would be an issue here as well.   

Please address this- I am confident that it’s a problem for many of your customers.       

- Barbara in NH

​@BFB Thanks for providing your feedback. Here is an idea thread to add your use case and upvote: