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Users Explorer Access To Roles

  • 28 November 2023
  • 4 replies
  • 54 views
G

Hello,

 

Is there a way to allow a Ticketing Permission Policy “Users Explorer Access”.  I can’t find the option.

 

Thanks in advance.

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Best answer by jclark 28 November 2023, 21:54

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4 replies

J
Rank
Userlevel 6
Badge +12

Currently that will only be possible for the Agent role, but you would go to the “Users” tab on the Permission Policy that you’re modifying and enable the “View” permission for any location that you want that policy to have access to. Just enabling for at least one location will make the “Users Explorer” option show up on the left nav for whoever has that policy applied.

G

This worked.  Thanks! 

Had to give the website an hour or so for the change to take effect.

Kathryn Carter
Userlevel 7
Badge +12

@GRossiter 14084dd lakeforest Thank you for submitting your question to our community! 😄 I am so glad there was an answer provided for you!

@jclark Thank you for always jumping in! The collaboration here is what our Community is all about. 

Kathryn Carter - Community Moderator
J
Rank
Userlevel 6
Badge +12

This worked.  Thanks! 

Had to give the website an hour or so for the change to take effect.

@GRossiter 14084dd lakeforest a lot of times just having the person log out and back in will force the update too. Glad this worked for you!

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