Google Chrome Remote Assistance Issue

  • 17 April 2024
  • 1 reply

I’m having trouble with the Google Chrome Remote Assistance app. I have the app installed, our Google devices are in. I have created a ticket to test this functionality and I am not getting the button into the right side panel under the “Submitted By:” portion as it is supposed to. When I go to manage the app to see if it has any extra settings, there is only an “Overview” tab, there are no other settings. I have attempted uninstalling the app and reinstalling as well.

Any other troubleshooting steps or suggetions? I have looked at the 2 main KB articles already about installing and using it, but I do not see any troubleshooting steps for this issue.

Thank you!

1 reply

Userlevel 7
Badge +12

@MCotton 103532b mwisd Thank you for submitting your question to our community! 😄

I was able to connect with @MKing_iiQ about this one. The submitter of the ticket and the person working the ticket can not be the same person. 

I hope this helps with your Remote Support ticketing!