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Is anyone else having issues with asset linking?

When we go to link assets it will say completed and show in the timeline but when we go back and check the linked assets tab the new assets are not linked.  The same thing is happening with unlinking as well.

 

 

Hello ​@Meganr! Currently, this issue is documented as a bug on our side, and a fix is actively in the works. I’ve added your district to the bug report documentation and will keep you updated via this thread once a fix is ready to roll out. We appreciate your patience as we work to resolve this.

 

Thanks!

Ashley

Hi ​@Meganr, I hope you're doing well! I wanted to give you an update on this issue. A hotfix was released today that resolves the problems with linking and unlinking assets. You should now be able to use this functionality as intended. Please let us know if you continue to experience any issues after reviewing.

 

Thanks!

 

Best,

Ashley

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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