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Question

Asset status not updating properly

  • July 28, 2026
  • 4 replies
  • 44 views
V

This is via the Google Devices app.

I created several Asset Statuses and Mapped them under the General Settings tab.

 

However, active devices are showing up as Deprovisioned/Disposed, and I’m not sure why.

 

 

I have reauthenticated the app, pushed data, and run a sync, but active devices are still showing in IIQ with the incorrect asset status.

    4 replies

    EStapf_iiQ
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    • EStapf_iiQ
    • Employee
    • July 28, 2026

    Hi ​@VSchwoebel 877c65 fcit ! I’ve seen a few other reports of this trickling in and it looks like a defect. Go ahead and submit a support ticket and we can keep you updated that way. After some digging it looks like if the devices had ever been deprovisioned, it’s picking up on that somehow.
     

    Thanks so much!

    V

    Hi ​@EStapf_iiQ -- thanks! I just submitted a ticket

      J
      Specialist
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      • jclark
      • Specialist
      • July 28, 2026

      Hey ​@EStapf_iiQ - We are experiencing this as well.
      Is there an internal ticket/bug report that you can add us to or do we need to submit a support ticket?

      Kathryn Carter
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      ​@jclark Please submit your own ticket so we can track who all is being affected by this! Thanks! 😄

      Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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