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Good afternoon Team,

 

Question.  Has anyone else experience their custom asset labels not working this morning?  I tried printing some labels out, and I notice our whole label was different.  There is also a message under admin, site options stating that “Your district has a custom asset label created by Incident IQ. If you would like to use the asset label designer, please contact customer support to reset your custom template.”  I opened a ticket about this issue (6600) and the ticket has been claimed but I haven’t heard anything back yet since 11am EST.  

 

 

Hi KCortez 85384e0 udsd,

 

Thank you for reaching out to Community. We are investigating this issue and will update you as soon as possible. I apologize for the inconvenience you are experiencing, and I am aware of your support ticket and the agent sent an update a little bit ago. We will reach back out to you as soon as we have any further updates. Thank you again for reaching out.

Hi KCortez 85384e0 udsd,

 

Good morning! This issue has been resolved for your district and a support person will be contacting you shortly to confirm. Thank you for your patience while we worked to resolve this issue. Have a great day and happy printing 🙂!

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316