I’ll add: it would be nice if the model names in the global Incident IQ Catalog were consistent:

Why is one of these called “Apple iPad 2 Wifi” and the other “Apple iPad (8th Generation)”?

Shouldn’t “Apple iPad 2 Wifi” be named “Apple iPad (2nd Generation)”?

We’re going to create a custom name to replace the poor naming consistency found across the global Incident IQ Catalog.

@zige Thanks for submitting your question. The model categories are not updated as a new generation of product comes out. I would go ahead and create the custom models. It will allow you to include all the information you want and allows you to name it consistently. I hope this helps 

I am brand new to IIQ so I am very hopeful that I am just missing something.  There are SO many common models that are NOT included in the model category database.  

Yes, I understand I can go through and individually add entries for each make/model, and then flip the switch to make it “available” in ticketing.  

As I said, I am new, and it is very possible I am missing something, but not having the ability to import a large group of “new models” is causing bottlenecks as we try to import assets to move on in our onboarding process.

@dallenbaugh Our global catalog is not updated with each generation of new products. I know your CSM has reached out to assist you with this! Here is an idea to upvote about importing models and manufactures.