I don't want Agents/Faculty to see other schools' spare pool groups. When my media specialist goes to Manage Spare pools, she can see every spare pool group created by other District media specialists.
Solved
Only allow schools to see their spare pool group
Best answer by Erica
The managing/Issuing spares options do not appear to be location specific in the general permissions. We have our permissions for such agents only set to Issue spares. Management of spares is done by our IIQ inventory team. In this way, when working a ticket, the agent is defaulted to that tickets location to be able to issue a spare from that corresponding pool.
+9The managing/Issuing spares options do not appear to be location specific in the general permissions. We have our permissions for such agents only set to Issue spares. Management of spares is done by our IIQ inventory team. In this way, when working a ticket, the agent is defaulted to that tickets location to be able to issue a spare from that corresponding pool.
+18You could submit your idea to our Idea Exchange to see managing sparepools by location become an enhancement! https://community.incidentiq.com/ideas
No, our Media specialists do not manage or create spare pools. She can see other pools created if I give her the right to manage them. We only want them to issue a spare. Also, when they issue a spare, the agent changes to the Media Specialist, which isn't a big deal; they can change it back to the technician.
+18
it is under the General Permissions tab. I hope this helps 😄
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