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Retain Location after check in

  • April 27, 2022
  • 1 reply
  • 135 views
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Is there anyway to retain a device’s location even after checking it in?  I tested it out both using the batch check in and the standard check in methods.  No matter what I do the device always loses its location.  This makes it very difficult to get accurate counts for how many devices are in each building.

Best answer by Deborah Prosser

Happy Friday, @nveni! The location of your assets should not be changing upon check-in unless this action was set up via rules or batch check-in. I suggest you contact support so they can take a look at your site and dig a little deeper to see why this is occurring. Thank you for reaching out to the Community and let us know if you have any more questions.

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1 reply

Deborah Prosser
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  • Deborah Prosser
  • iiQ Community Manager
  • Answer
  • April 29, 2022

Happy Friday, @nveni! The location of your assets should not be changing upon check-in unless this action was set up via rules or batch check-in. I suggest you contact support so they can take a look at your site and dig a little deeper to see why this is occurring. Thank you for reaching out to the Community and let us know if you have any more questions.

Deborah Prosser - Community Manager
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