I have a bunch of desktops I want to track; I am looking for a way to setup an automatic ticket on a desktop that hasn’t been used in 30 days. I am almost certain it can be done I just think of the process or where to start. I was thinking ticket templates but then thought maybe rules. So, any guidance on this would be great or perhaps a different process all together.
Thanks,
Jeffrey
Solved
Unused Devices, automatic ticket
Best answer by AMeyer Greendale Schools
How are you tracking the usage? Are you using Audit manager?
The closest I’ve gotten is a rule that would run on a schedule & could notify a user. I’m not super familiar with ticket templates & such, so not sure how/if they could be used here. I’m gonna ponder a bit and see if I come up with anything...
How are you tracking the usage? Are you using Audit manager?
The closest I’ve gotten is a rule that would run on a schedule & could notify a user. I’m not super familiar with ticket templates & such, so not sure how/if they could be used here. I’m gonna ponder a bit and see if I come up with anything...
Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
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