Utilizing IIQ for Chromebook checkouts (1-1 program)

@ahuff Thank you for submitting your question to our Community. 

I know there are so many different workflows for this and many of our users I know will have ideas for you. What is your current MDM? 

Hey @ahuff 

Happy New Year! In my school district we utilize rollout scout which allows us to have sort of a hot swap model. So essentially if we collect the Chromebooks from the students in the summer time (for repair/inventory purposes) we will sit at the schools or have our Chromebook coordinator check out the Chromebooks to students. Since all of the students have a start card (a bar code that is their Student ID) this allows us to scan the start card and then scan the Chromebook to assign the device to the student. 

If a student has an issue with their device, they go to our Chromebook coordinator (In the elementary schools it’s a classroom teacher) or the library (our middle and high school librarians/librarian aides are our coordinators here). The staff member that sees the student will enter a ticket using the “on Behalf of”. We have a ticket rule that assigns ALL Chromebook tickets to our Chromebook team because we do a lot of internal repair on our devices. If the device needs to get sent out because of a warranty repair, that gets noted on the ticket as well as any parts our repair guy uses. We also utilize the fee section to assign fees to the student(s). One issue we have with IIQ is that when you go to swap out the device, it removes the original broken device so it is no longer associated to the ticket. We have to manually assign the broken device back to the ticket so we can track the break/fix history of our devices. IIQ MIGHT have a fix coming for this but not sure yet. We just haven’t had time to test other rules for this particular issue.

As one of the main people working with the Chromebooks and the coordinator, I worked with some other colleagues to get process in place across the district so we don’t have each of our schools doing something different. We also utilize the Google Admin Console to get our devices into IIQ. All of our parts get imported in or manually created on IIQ. I hope this helps!

Brandon Spencer

Bensalem Township School District

We have 1-1 for 40,000+ Chromebooks here in Lincoln Nebraska.  We have our Middle School students turn in their devices each end of the school year and we put them in “storage” so in the fall they go get checked back to that same student.  I am happy to explain more of how we do that as we do use my classes for some of our schools and we use batch check in at other schools.  

Thank you for @bspencer and @angiejaeger for adding your workflows to this thread! 😄

@bspencer 

Maybe I’m misunderstanding your issue, but our devices keep their link to the ticket even after the student has been assigned a new device. For example, when a student brings a damaged CB to the library, a staff member creates the ticket on behalf of the student and links the damaged asset to the ticket. Then, they issue a new device to the student and assign the new asset to the user in iiQ. So when I look up an old ticket (closed or open) I can see the damaged asset that was originally linked to the ticket and the user the ticket was submitted on behalf of, even though the user has been assigned a different device. I tried looking through our rules and site options but couldn’t find anything that looked like it was preventing that data from being lost. If I find something helpful I will post it here because that would be quite the annoying issue to have. 

Hey @JSanders 397a803 rbbschools 

Thanks for your reply! Are you utilizing the ‘Exchange’ function on the ticket that is submitted? If you scroll down, it should be on the lower right of your screen.

Brandon Spencer

Bensalem Township School District

@bspencer 

I see the Exchange option under the linked asset, but I’ve never utilized this feature. I will check with our intern who is responsible for creating/submitting CB tickets. If I need to change the asset that’s linked to a ticket, which is rare, I go through the Change option. 

Love seeing the collaboration on this thread @JSanders 397a803 rbbschools and @bspencer 😄

Two quick things I would recommend you at least think about:

1. Do you want to use the built-in models from the IIQ catalog or build your own? The IIQ model catalog is great for getting started, but you can’t actually edit any of those models if you enable them. This has caused a few (minor) issues for us later on, but we didn’t have the time when migrating to build every model we have in circulation. If I did have the time though, I would have built my own version of each model just so we had full control of them from the start.
2. Do you want to segregate your Chromebooks from the rest of your laptop fleet? By default IIQ designates chromebooks as a whole separate model category from “laptops” and that can impact filtering, routing, reports, rules etc. If this doesn’t work for you, see item 1. All IIQ model catalog chromebooks are put under this prebuilt model category, and you can’t edit them unless you build out your models yourself.

These are just things to think about before your implement. They can always be redone later, but it can be harder to change after the fact.

@HCarlin 2676f26 forneyisd Thank you for sharing your thoughts. Those are two very good points to make! 😄