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Aspen OneRoster sync failing nightly

  • January 28, 2025
  • 5 replies
  • 87 views
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Hello,

Is anyone else experiencing a sync error with Aspen OneRoster csv and IIQ?  We had been using the same zip file containing 8 csv files, but after 12/12/2024 we are now receiving a sync error. 

 

ERROR: Error converting value 11/16/2025 12:00:00 AM to type 'System.Nullable`1[Spark.Shared.Datatypes.Date]'. Path 'Entity.PasswordExpirationDate', line 1, position 3770.

 

Support is saying that the manifest.csv and demographics.csv and this should work, but we had been sending the files over prior to this date without issue.  I also manually removed the files and uploaded via FTP and still received the errors.

Best answer by Kathryn Carter

​@graeme_godzyk Alright so I worked with some of our Support Team on this one and I need you to submit a support ticket that will escalate to our tier 2 team. Please make sure to add this thread on that ticket. Thanks! 

 

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5 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • January 28, 2025

​@graeme_godzyk Good Morning! Thank you for submitting your question to our community! 😄 

What is the ticket number so I can follow up on this? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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  • graeme_godzyk
  • Author
  • Observer
  • January 28, 2025

Good Morning!  We have 2 tickets concerning Aspen #2324 and #2237.  Thanks for looking into this.  I am trying to look through the user.csv file today to see what the changes were from 12/11 to 12/12 to see if there was something added to this sheet.

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • January 28, 2025

​@graeme_godzyk Are those your tickets with iiQ support or within your own platform? I am looking for the iiQ support tickets. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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  • graeme_godzyk
  • Author
  • Observer
  • January 28, 2025

​@Kathryn Carter Those are the tickets within our system. I am not able to locate any other ticket number, either within IIQ or via email.

Kathryn Carter
Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • January 28, 2025

​@graeme_godzyk Alright so I worked with some of our Support Team on this one and I need you to submit a support ticket that will escalate to our tier 2 team. Please make sure to add this thread on that ticket. Thanks! 

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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