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Good afternoon ! 

So ever since the new update that allows label templates has launched I can’t print asset labels on my Zebra ZSB-DP12 label printer. I have tried creating a custom template as the labels are 1.25” x 3.5” and thought that was causing it. However when ever I try to print to it I get the “ Something went wrong when trying to print. Please check your printer and try again” I can send test print labels to it so I know it is connected and I can also send it to different print queues.  Anyone else run into this issue? 

Are you using Chrome? I’ve been having odd printing issues in general, so it might be worth trying another browser to see if that helps.

​@DJones 263fde7 wwusd Thank you for submitting your question to our community! 😄

This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them: 

There could be something deeper within your printer settings that we won’t be able to see on this side! 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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